Help Article

Help Centre > Payments/Send money > I sent money to the wrong email address but the payment is completed. What do I do?

I sent money to the wrong email address but the payment is completed. What do I do?

If the payment status is Completed, you need to ask the recipient to send you a refund. You’ll find the recipient’s contact details on the Transaction Details page.

Here’s how to find their contact details:

  1. Log in to your PayPal account.
  2. Click History near the top of the page.
  3. Click Details next to the transaction.
  4. Locate your recipient’s contact details, then contact them and ask for a refund.

If you don’t receive a refund, you can file a dispute within 180 days of the payment date. Here's how to file a dispute:

  1. Log in to your PayPal Account.
  2. Click Resolution Centre.
  3. You will have the option of:
    - Clicking Dispute a Transaction, or
    - Clicking the heading Report a Problem and then clicking Report a Problem
  4. Select the transaction ID you want to dispute and click Continue.
  5. Select "Item dispute," then click Continue.
  6. Follow the instructions.

Note: Starting from November 18, 2014, we are extending the timeframe to raise a dispute from 45 days to 180 days. If you've made the transaction before November 18, 2014, you'll still need to open a dispute within 45 days from the transaction date.

Here's how to report unauthorised transactions:

  1. Log in to your PayPal Account.
  2. Click Resolution Centre.
  3. You will have the option of:
    - Clicking Dispute a Transaction, or
    - Clicking the heading Report a Problem and then clicking Report a Problem
  4. Select the transaction ID you want to dispute and click Continue.
  5. Select "Unauthorised transaction" then click Continue.
  6. Follow the instructions.
We’re sorry. The page you’re looking for is no longer available. To search again or contact us, please visit our Help Centre.