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Help Centre > Payments/Refunds > Why is the refund status "pending"? (Buyer)

Why is the refund status "pending"? (Buyer)

If the refund is pending, the money is being transferred from the seller's bank account. This usually takes about 3-4 working days, after which you’ll receive the money and 4 to 6 days if the seller uses an eCheque.

If it has been more than 5 working days, you might want to contact the sender to make sure that the refund has cleared on their end.

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