Help Article

Help Centre > Disputes and Claims/Dispute status > Can I provide additional information or evidence to help resolve a claim?

Can I provide additional information or evidence to help resolve a claim?

Yes, you can send us a fax or upload your information to the Resolution Centre.

To send us a fax:

  1. Log in to your PayPal account.
  2. Click Resolution Centre near the top of the page.
  3. Click Resolve next to your dispute.
  4. Click Resolve Complaint on the Claim Details page.
  5. Select I will provide other evidence for this dispute by fax, file attachment, or note and click Continue.
  6. Print the cover sheet and include it with your documents.

We’ll email you when we receive your fax and will let you know if we need any more information.

To upload your information to the Resolution Center:

  1. Log in to your PayPal account.
  2. Click Resolution Centre near the top of the page.
  3. Click Resolve next to your dispute.
  4. Click Resolve Complaint on the Claim Details page.
  5. Select I will provide other evidence for this dispute by fax, file attachment, or note and click Continue.
  6. Click Browse and find the file you want to attach.
  7. Click Open.
  8. Enter a brief description (up to 100 characters).
  9. Click Upload File.
  10. When you’ve attached all of your files, click Send Files
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