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Help Centre > Disputes and Claims/Open a dispute > When can I open a dispute?

When can I open a dispute?

You can open a dispute if the following conditions are met:

  • You never received your item, or if the item is significantly not as described, and
  • It has been less than 180 days since the payment was made.

Before you open a dispute, we recommend you contact the seller directly and try to resolve the issue. This is often faster and less contentious than filing a dispute.

Note: Starting from November 18, 2014, we're extending the timeframe to open a dispute from 45 days to 180 days. If you've made the transaction before November 18, 2014, you'll still need to open a dispute within 45 days from the transaction date.

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