Help Article

Help Centre > My Money/Withdraw money from my account > Why did the withdrawal to my bank account fail?

Why did the withdrawal to my bank account fail?

Most of the time, withdrawals fail because the information you entered when you linked your bank account doesn’t match the information your bank has about you.

For example, the name on your PayPal account must match the name on your bank account. If your name is James Patrick Smith, but you used “J P Smith” when you opened your bank account, you would need to use “J P” as your first name when you link the bank account. This is important because we use the name on your PayPal account when we send a transfer request to your bank.

You can help prevent failed withdrawals by making sure your bank information is correct. An easy way to do this is to remove your bank account and link it again.

If it has been more than 14 working days since you requested your withdrawal, we can help you track it .

To cover the costs of returned bank withdrawals, we charge a fee for returned transfers. To learn more about return fees, click Legal at the bottom of any PayPal page, then click User Agreement for PayPal Services.

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