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Help Centre > All About PayPal/Policies > Why is my PayPal payment on hold?

Why is my PayPal payment on hold?

Delaying funds availability is a common industry practice we implement to maintain a safer PayPal network for both buyers and sellers. By placing the payments on hold, we want to make sure that there are enough funds in your PayPal account to resolve any issues that may arise with your transactions, such as chargebacks or disputes. When subject to a hold, the funds are temporarily not available for use.

Here are some common reasons why a payment may be temporarily unavailable:
  • You’re a new seller with PayPal, or you’re an established seller but have opened a new account. It takes time to build up enough history of successful transactions.
  • You haven’t sold in a while. Previously inactive accounts may be subject to payment holds while rebuilding a positive selling history.
  • You receive a large number of reversals, disputes, or chargebacks. We suggest that you communicate with your customers often and work with them to resolve any concerns. If your customer filed a dispute or chargeback because someone illegally used their PayPal account to make the transaction, please hold off on shipping any items.
  • Your selling pattern has changed. For example, the sales volume increases abnormally, or there’s a change in your average selling price, business platform, or type of item being sold.
  • The transaction involves higher-risk items, including tickets, gift cards, consumer electronics, computers, and travel packages.
 
We'll email you if a payment you received is on hold. You can also check the payment status on your Activity page.

If there aren’t any issues with your transaction or account, the payment will typically be available to you within 21 days after receipt (the funds may not be released until later in the day). You may also get your payment sooner if you fulfil the order faster and update the order status in the transaction details. If a dispute or claim has been filed on the payment, the funds will be held until the case is resolved.

For more details regarding different types of payment hold, please view our User Agreement.
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