What are some reasons why my payment would be held?
In deciding whether to apply payment holds, PayPal reviews many factors including:
- Account tenure
- Transaction activity
- Business type
- Past customer disputes
- Overall customer satisfaction.
Holds are typically placed on:
- New sellers or sellers who have limited selling activity - until they build up a history of successful transactions
- Merchants selling in higher-risk categories like electronics or tickets, where we see higher levels of chargebacks and disputes
- Sellers who have performance issues, or a high rate of buyer dissatisfaction or disputes.
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When will the hold on my eBay payment be released? If your account is subject to payment holds , the best way to get your funds released is to post quickly and use a postal service that provides tracking and delivery confirmation. Typically, you can access your payments in 21 days or even sooner if you follow good shipping practices: If you mark the item as shipped and provide tracking information in “My eBay”, your payment should be released 3 days after your latest estimated delivery date.My payment is on hold due to an open dispute, claim, or chargeback. Why? When a dispute, claim, or chargeback is open, the funds will be held in the seller's account and will not be available for use. The funds cannot be withdrawn and will be considered "disputed" until the dispute, claim, or chargeback is resolved. This ensures that the funds are available if a refund is needed.What is an unauthorised payment? When PayPal believes that a payment is unauthorised, we place a hold on it. Money can't be withdrawn until we determine if the payment is authorised.Is it ok to offer rewards to campaign donors? Sweepstakes A right or interest in property Reward-based campaigns without a delivery disclaimer or with concurrent advance product sales will be considered Preselling and may be subject to payment holds .Questions about eBay for the latest update on your dispute or claim with eBay. If you come across a payment hold on your eBay transaction, click hereWhat is Preselling? Once the campaign has been launched, we will continue to monitor your account to ensure it remains compliant with our policy and government regulations. Accounts with heightened risk may require us to take action such as imposing a payment hold or reserve.Which email address will my buyers send payments to? When you receive a payment for an item listed on eBay with PayPal as a payment option, the payment is sent to the email address designated in the Sell Your Item form for that listing.How do I send a payment in a different currency using my credit card? When paying in a different currency with your credit card, you have two options to convert the money. Use PayPal's conversion process to complete your transaction using your card's currency. Receive a invoice in the currency listed on the seller's invoice.How do I send a payment to someone’s email address? You can send a payment to anyone if you know their email address. Simply follow the steps below:Can I cancel a payment that I've already sent? You can cancel a payment you've sent if its status is "Unclaimed" in the " Payment Status" column. "Unclaimed" means the recipient hasn't received or accepted your payment yet.How will PayPal let me know when a payment is under Payment Review? If you use PayPal Instant Payment Notification (IPN) or an API, the payment appears as Pending with reason of Payment Review. We'll send another IPN notification when the Payment Review is complete. You can also check for an updated status by API.Why was my payment unclaimed? If the recipient hasn’t accepted the payment yet, the payment status will appear as “unclaimed”. There are a few reasons why your payment might be unclaimed:In which countries is PayPal accepted as a method of payment? over 200 countries and regions PayPal is accepted as a method of payment in .Where do I find an explanation about a payment status? Here's how to find an explanation about a payment status: Log in to your PayPal account. Click HistoryWhere can I find transactions that are under Payment Review? Your Account Overview and the Transaction Details page will note whether a payment is being reviewed. We'll also email you to let you know we're reviewing a transaction.How do I choose or change my Payment Receiving Preferences? Here's how to choose and change your Payment Receiving Preferences. Log in to your PayPal account. Click Seller preferencesHow do I change the payment method when I make a payment? When making a payment , you can change your payment method by clicking More funding options under Payment MethodMy payment wasn't flagged for Payment Review. Does that mean that PayPal has cleared it and it is protected? No. Payments that aren't flagged for Payment Review follow the normal Seller Protection guidelines. For full details about the eligibility requirements of PayPal Seller Protection, click Legal
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