Is there a fee associated with the Seller Protection Policy?
No, Seller Protection is a free service provided to our members. It reinforces PayPal's commitment to building trust and safety in our network.
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Why am I suspended from PayPal Seller Protection? How do I become eligible again? To ensure a safer transaction environment, we review all accounts and activities in our system regularly. On rare occasions, we may suspend some sellers’ eligibility for PayPal Seller Protection if there’s a higher than usual risk associated with their accounts, which may be attributed by their volume of buyer complaints, payment reversal and fraud rates .Why is my PayPal account balance negative? If a buyer's or sender's transaction is reversed for any reason – and there is no Seller Protection Policy for that transaction – the seller must reimburse PayPal for the amount of the reversed transaction, plus any associated fees incurred by PayPal. PayPal sellers are not automatically protected against transaction reversals, such as chargebacks.What is the chargeback fee? PayPal charges a fee to the seller when the buyer files a chargeback with his/her credit card issuer. If the transaction is protected by Seller Protection Policy , PayPal will cover the amount of the chargeback and waive the chargeback fee .What is PayPal Seller Protection? PayPal Seller Protection is a form of protection that we provide for sellers with a PayPal Account. It is available for eligible payments made through eBay and outside of eBay which involve buyers purchasing through PayPal Accounts in any country. If your buyer files a reversal, claim or chargeback against you due to unauthorized transactions or for items not received, PayPal will cover the full amount of your eligible transaction and waive the chargeback fee if applicable.What is PayPal’s policy on transactions that involve credit repair or debt settlement services? PayPal will prohibit transactions for services associated with any of the following activities: ... Charging fees prior to the completion of advertized services.Is my transaction eligible for PayPal Seller Protection? How can I check? To be eligible for PayPal Seller Protection , you must meet all the following requirements: You must have a PayPal account registered in one of the APAC countries covered under PayPal’s Seller Protection. The transaction must be paid for in a single payment from one PayPal account.What type of postage proof should I submit to PayPal under Seller Protection? To qualify for PayPal Seller Protection , you may need to submit the following postage document to us according to the nature of your case: For an unauthorized transaction , proof of shipment is required.What kinds of transactions are not eligible for PayPal Seller Protection? Items that are not shipped to the recipient address as stated in the 'Transaction Details' page. If an item is first shipped to the recipient address and later redirected to another address, the said transaction will not be covered by PayPal Seller Protection . We suggest that you use a shipping service which you have arranged yourself so you will be able to provide valid tracking information if required.What are the fees for requesting money and invoicing? There’s no fee to send an invoice or money request. You pay a fee when a customer sends you money.What are the fees for withdrawing funds? If you withdraw 1000 HKD or more to your local bank, then there is no fee . If you withdraw less than 1000 HKD, the fee is 3.50 HKD.How do I find the fees I am being charged? You can find the fees you've been charged in your transaction history. Here's how: Log in to your PayPal account.When I use my credit card or debit card to make payments, will I get charged a cash advance fee? No. When you use your credit or debit card to make payments, you will not be charged a cash advance fee to pay for eBay items, Services, Auction Goods (non-eBay) or other Goods. For these types of transactions, PayPal charges your credit or debit card only for the transaction amount.When I issue a refund, are the transaction fees returned? When you issue a refund, we'll return part of the transation fees to you. For full refunds, the fixed fee portion of the commercial transaction fees will be retained. For partial refunds, the pro-rata share of the fixed fee portion of the commercial transaction fee will be retained.What are the fees for PayPal accounts? There’s no fee to use PayPal to purchase goods or services. However, if you are a merchant and receive payments for goods or services (such as from selling an item on eBay), a fee will be incurred.What are the fees for currency conversion? When you use PayPal to convert money into or send a payment in a different currency, you can view the conversion rate at the time of the transaction. The foreign exchange rate is determined by a financial institution, which is adjusted regularly, based on market conditions. This exchange rate includes a processing fee above the exchange rate at which PayPal obtains foreign currency.What is the easiest way to calculate fees? One of the easiest ways to calculate PayPal fees paid for the year is to input your fee deductions into Microsoft Excel by following these steps:My payment wasn't flagged for Payment Review. Does that mean that PayPal has cleared it and it is protected? No. Payments that aren't flagged for Payment Review follow the normal Seller Protection guidelines. For full details about the eligibility requirements of PayPal Seller Protection, click LegalWhy is the payment I received under review? We'll let you know by email and/or on the Transaction Details page when it's ok to ship an item that's been under review. Payments that clear Payment Review are automatically eligible for Seller Protection as long as the transaction follows Seller Protection guidelines.
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