Help Article

Help Centre > Payments/Cancel a payment > How do I cancel a recurring payment, subscription or automatic billing agreement I have with a merchant?

How do I cancel a recurring payment, subscription or automatic billing agreement I have with a merchant?

Here's how:
  1. Log in to your PayPal account.
  2. Click Settings (the gear icon) on the top right corner of the page.
  3. Click Payments.
  4. Click Manage pre-approved payments under “Pre-approved payments."
  5. Select the merchant whose agreement you want to cancel, and click Cancel.
  6. Click Cancel Profile to confirm your request.

If you don’t have a PayPal account, you should contact the merchant directly to cancel the agreement. If you can’t contact the merchant, you should contact PayPal Customer Service by phone. Click Call customer support for our Customer Service phone number.

Please note that after cancelling a payment, subscription or automatic billing agreement, you are still required to pay the merchant for the goods or services you received.

We’re sorry. The page you’re looking for is no longer available. To search again or contact us, please visit our Help Centre.