Your PayPal balance could be negative because:

• You tried to make a payment using your bank account, but your bank was having technical problems or there wasn’t enough money in your account to cover the payment.
• A refund was issued on your behalf to cover a buyer complaint.
• A payment that wasn't eligible for Seller Protection was reversed.
• An unauthorised payment was made from your PayPal account.
• You withdrew the money before a dispute. The money will be released back into your account balance once the dispute is resolved in your favour.

You can also view your recent payments in your Activity. A quick review may show you why you have an amount owing to us.

Note:

• If your account balance shows an amount owing to us because of insufficient funds, you can bring your balance owing us to zero by adding money to your account.
• If your balance shows an amount owing to us because of unauthorised activity in your account, you can report it in the Resolution Centre.