How can I appeal PayPal’s decision on my case?
The decision made at the conclusion of a claim is usually final. It can only be appealed if new information is presented. If you’d like to appeal the outcome of a claim, you can do so in the Resolution Centre within 10 days of the case closing.
Here’s how to appeal the decision of a case:
- Go to the Resolution Centre.
- Click Report a Problem.
- Select Closed cases in the drop-down menu and find the claim you want to appeal.
- Click Appeal in the action column.
The Appeal button will only be available for 10 days after your case closes.