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What are disputes and claims?
You can report a problem transaction and ask your seller for help by opening a dispute in the Resolution Center. After you open a dispute, you can exchange messages with your seller to work out the problem.

Before you open a dispute, though, we recommend you contact the seller directly and try to resolve the issue. This is often faster than filing a dispute.

You can open a dispute if:
  • You never received your item or you received an item that was significantly different than the description.
  • You paid for your item within the last 45 calendar days.

You can ask PayPal to help resolve the problem by escalating a dispute to a claim within 20 days of the date the dispute was opened. PayPal will investigate the claim and decide the outcome.

Often, buyers will escalate to a claim if they feel that they won’t be able to work out the problem with a seller. Sellers might escalate to a claim if they would rather not communicate with a buyer or if they can prove that a buyer's claim is untrue.
You can report a problem transaction and ask your seller for help by opening a dispute in the Resolution Center. After you open a dispute, you can exchange messages with your seller to work out the problem.

Before you open a dispute, though, we recommend you contact the seller directly and try to resolve the issue. This is often faster than filing a dispute.

You can open a dispute if:
  • You never received your item or you received an item that was significantly different than the description.
  • You paid for your item within the last 45 calendar days.

You can ask PayPal to help resolve the problem by escalating a dispute to a claim within 20 days of the date the dispute was opened. PayPal will investigate the claim and decide the outcome.

Often, buyers will escalate to a claim if they feel that they won’t be able to work out the problem with a seller. Sellers might escalate to a claim if they would rather not communicate with a buyer or if they can prove that a buyer's claim is untrue.
You can report a problem transaction and ask your seller for help by opening a dispute in the Resolution Center. After you open a dispute, you can exchange messages with your seller to work out the problem.

Before you open a dispute, though, we recommend you contact the seller directly and try to resolve the issue. This is often faster than filing a dispute.

You can open a dispute if:
  • You never received your item or you received an item that was significantly different than the description.
  • You paid for your item within the last 45 calendar days.

You can ask PayPal to help resolve the problem by escalating a dispute to a claim within 20 days of the date the dispute was opened. PayPal will investigate the claim and decide the outcome.

Often, buyers will escalate to a claim if they feel that they won’t be able to work out the problem with a seller. Sellers might escalate to a claim if they would rather not communicate with a buyer or if they can prove that a buyer's claim is untrue.
You can report a problem transaction and ask your seller for help by opening a dispute in the Resolution Center. After you open a dispute, you can exchange messages with your seller to work out the problem.

Before you open a dispute, though, we recommend you contact the seller directly and try to resolve the issue. This is often faster than filing a dispute.

You can open a dispute if:
  • You never received your item or you received an item that was significantly different than the description.
  • You paid for your item within the last 45 calendar days.

You can ask PayPal to help resolve the problem by escalating a dispute to a claim within 20 days of the date the dispute was opened. PayPal will investigate the claim and decide the outcome.

Often, buyers will escalate to a claim if they feel that they won’t be able to work out the problem with a seller. Sellers might escalate to a claim if they would rather not communicate with a buyer or if they can prove that a buyer's claim is untrue.
You can report a problem transaction and ask your seller for help by opening a dispute in the Resolution Center. After you open a dispute, you can exchange messages with your seller to work out the problem.

Before you open a dispute, though, we recommend you contact the seller directly and try to resolve the issue. This is often faster than filing a dispute.

You can open a dispute if:
  • You never received your item or you received an item that was significantly different than the description.
  • You paid for your item within the last 45 calendar days.

You can ask PayPal to help resolve the problem by escalating a dispute to a claim within 20 days of the date the dispute was opened. PayPal will investigate the claim and decide the outcome.

Often, buyers will escalate to a claim if they feel that they won’t be able to work out the problem with a seller. Sellers might escalate to a claim if they would rather not communicate with a buyer or if they can prove that a buyer's claim is untrue.
You can report a problem transaction and ask your seller for help by opening a dispute in the Resolution Center. After you open a dispute, you can exchange messages with your seller to work out the problem.

Before you open a dispute, though, we recommend you contact the seller directly and try to resolve the issue. This is often faster than filing a dispute.

You can open a dispute if:
  • You never received your item or you received an item that was significantly different than the description.
  • You paid for your item within the last 45 calendar days.

You can ask PayPal to help resolve the problem by escalating a dispute to a claim within 20 days of the date the dispute was opened. PayPal will investigate the claim and decide the outcome.

Often, buyers will escalate to a claim if they feel that they won’t be able to work out the problem with a seller. Sellers might escalate to a claim if they would rather not communicate with a buyer or if they can prove that a buyer's claim is untrue.
I didn’t receive the item I purchased or it’s different from the description.

The best way to resolve a transaction problem is to communicate directly with your seller. Most sellers welcome the opportunity to work out problems and provide good customer service. If you’re unable to work things out with your seller you can report the problem in the Resolution Center.

If you purchased the item on eBay, please use the eBay Resolution Center, located at: http://resolutioncenter.ebay.com/

If you purchased the item on a site other than eBay, use the PayPal Resolution Center.

To learn more about the dispute process, go to the Resolution Center and click the How to Dispute a Transaction tutorial.

For eBay specific information, please click here and you will be directed to eBay’s customer support page.

The best way to resolve a transaction problem is to communicate directly with your seller. Most sellers welcome the opportunity to work out problems and provide good customer service. If you’re unable to work things out with your seller you can report the problem in the Resolution Center.

If you purchased the item on eBay, please use the eBay Resolution Center, located at: http://resolutioncenter.ebay.com/

If you purchased the item on a site other than eBay, use the PayPal Resolution Center.

To learn more about the dispute process, go to the Resolution Center and click the How to Dispute a Transaction tutorial.

The best way to resolve a transaction problem is to communicate directly with your seller. Most sellers welcome the opportunity to work out problems and provide good customer service. If you’re unable to work things out with your seller you can report the problem in the Resolution Center.

If you purchased the item on eBay, please use the eBay Resolution Center, located at: http://resolutioncenter.ebay.com/

If you purchased the item on a site other than eBay, use the PayPal Resolution Center.

To learn more about the dispute process, go to the Resolution Center and click the How to Dispute a Transaction tutorial.

* If you don't have a PayPal account but you've used PayPal to pay for an eBay item and haven't received it, please go to the eBay Resolution Center.

If you have trouble with a purchase, you can communicate directly with your seller by opening a dispute in our Resolution Center.

If you purchased the item on eBay, use the eBay Resolution Center. Go to eBay, hover over Customer Support at the top of the eBay page and then click Resolution Center. If you purchased the item on a site other than eBay, use the PayPal Resolution Center.

There are 2 kinds of disputes:

  • Item Not Received – You bought something but didn’t receive it. (Wait at least 3 days from the transaction date to give your seller enough time to ship the item.)
  • Significantly Not as Described – You received an item but it was significantly different from the seller’s original description. (You might have to pay return shipping costs.)
Here's how to open a dispute:

  1. Log in to your PayPal account.
  2. Click Resolution Center at the top of the page.
  3. Click Dispute a Transaction.
  4. Select Item Dispute, then click Continue.
  5. Click Find transaction ID.
  6. Click the Transaction ID next to the transaction you want to dispute, then click Continue.

Note:
  • You have 45 days from the transaction date to open a dispute.
  • If you and the seller can’t resolve the problem, you can ask us to investigate by escalating your dispute to a claim.
  • If you don’t escalate a dispute to a claim within 20 days, we automatically close it. Once a dispute is closed, you can’t reopen it or escalate it to a claim.
To learn more about the dispute process, go to the Resolution Center and click the How to Dispute a Transaction tutorial.

 

For eBay specific information, please click here and you will be directed to eBay’s customer support page.