Help Center answers

Should I report my problem in the eBay or PayPal Resolution Center?

If you paid for your eBay item with PayPal, you can report your problem on either eBay or PayPal. If you didn’t pay with PayPal, you should report your problem on eBay.

You can only report a problem and dispute a payment once. So, if you dispute a payment on PayPal, for example, you can’t dispute the same payment on eBay.

Either way, you’ll be eligible for a refund of the purchase price plus original shipping costs. Any money refunded to you will be credited to your PayPal account.

We encourage you to review the details of each process before opening a dispute.


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