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How do I change my password?
 
If you know your current password, you can change it from your PayPal Account profile page. Here's how:
  1. Log in to your PayPal Account.
  2. Click My Account at the top of the page.
  3. Click Profile at the top of the page.
  4. Click Change beside Password/Security questions.
  5. Select Password.
  6. Click Edit. You may be required to confirm your account information.
  7. Enter your current password
  8. Enter your new password.
  9. Click Save.
If you do not know your current password, you can create a new password by confirming your identity. Here's how:
  1. Go to the PayPal homepage.
  2. Click forgot? at the 'Password' section.
  3. Enter the email address registered on your PayPal Account, then click Continue.
  4. Confirm account ownership by selecting and entering the information you want to verify.
  5. Create a new password to log in to your account.
If you know your current password, you can change it from your PayPal Account profile page. Here's how:
  1. Log in to your PayPal Account.
  2. Click My Account at the top of the page.
  3. Click Profile at the top of the page.
  4. Click Change beside Password/Security questions.
  5. Select Password.
  6. Click Edit. You may be required to confirm your account information.
  7. Enter your current password
  8. Enter your new password.
  9. Click Save.
If you do not know your current password, you can create a new password by confirming your identity. Here's how:
  1. Go to the PayPal homepage.
  2. Click forgot? at the 'Password' section.
  3. Enter the email address registered on your PayPal Account, then click Continue.
  4. Confirm account ownership by selecting and entering the information you want to verify.
  5. Create a new password to log in to your account.
If you know your current password, you can change it from your PayPal account profile page. Here's how:
  1. Log in to your PayPal account.
  2. Click My Account at the top of the page.
  3. Click Profile at the top of the page.
  4. Click Change beside Password/Security questions.
  5. Select Password.
  6. Click Edit. You may be required to confirm your account information.
  7. Enter your current password
  8. Enter your new password.
  9. Click Save.

If you do not know your current password, you can create a new password by confirming your identity. Here's how:
  1. Go to the PayPal homepage.
  2. Click Problem with login? in the Account login box.
  3. Select I don't know my password.
  4. Enter the email address registered on your PayPal account.
  5. Enter the characters shown in the image in the text box.
  6. Click Continue.
  7. Follow the instructions.
If you know your current password, you can change it from your PayPal account profile page. Here's how:
  1. Log in to your PayPal account.
  2. Click My Account at the top of the page.
  3. Click Profile at the top of the page.
  4. Click Change beside Password/Security questions.
  5. Select Password.
  6. Click Edit. You may be required to confirm your account information.
  7. Enter your current password
  8. Enter your new password.
  9. Click Save.

If you do not know your current password, you can create a new password by confirming your identity. Here's how:
  1. Go to the PayPal homepage.
  2. Click Problem with login? in the Account login box.
  3. Select I don't know my password.
  4. Enter the email address registered on your PayPal account.
  5. Enter the characters shown in the image in the text box.
  6. Click Continue.
  7. Follow the instructions.
If you know your current password, you can change it from your PayPal account profile page. Here's how:
  1. Log in to your PayPal account.
  2. Click My Account at the top of the page.
  3. Click Profile at the top of the page.
  4. Click Change beside Password/Security questions.
  5. Select Password.
  6. Click Edit. You may be required to confirm your account information.
  7. Enter your current password and your new password.
  8. Click Save.
If you do not know your current password, you can create a new password by confirming your identity. Here's how:
  1. Go to the PayPal homepage.
  2. Click Problem with login? in the Account login box.
  3. Select I don't know my password.
  4. Enter the email address registered on your PayPal account.
  5. Enter the characters shown in the image in the text box.
  6. Click Continue.
  7. Follow the instructions.
If you know your current password, you can change it from your PayPal account profile page. Here's how:
  1. Log in to your PayPal account.
  2. Click My Account at the top of the page.
  3. Click Profile at the top of the page.
  4. Click Password in the Account Information column.
  5. Select Password.
  6. Click Edit. You may be required to confirm your account information.
  7. Enter your current password
  8. Enter your new password.
  9. Click Save.
If you do not know your current password, you can create a new password by confirming your identity. Here's how:
 
  1. Go to the PayPal homepage.
  2. Click Problem with login? in the Account login box.
  3. Select I don't know my password.
  4. Enter the email address registered on your PayPal account.
  5. Enter the characters shown in the image in the text box.
  6. Click Continue.
  7. Follow the instructions.
If you know your current password, you can change it from your PayPal account profile page. Here's how:
  1. Log in to your PayPal account.
  2. Click My Account at the top of the page.
  3. Click Profile at the top of the page.
  4. Click Change beside Password/Security questions.
  5. Select Password.
  6. Click Edit. You may be required to confirm your account information.
  7. Enter your current password
  8. Enter your new password.
  9. Click Save.

If you do not know your current password, you can create a new password by confirming your identity. Here's how:
  1. Go to the PayPal homepage.
  2. Click Problem with login? in the Account login box.
  3. Select I don't know my password.
  4. Enter the email address registered on your PayPal account.
  5. Enter the characters shown in the image in the text box.
  6. Click Continue.
  7. Follow the instructions.
 
If you know your current password, you can change it from your PayPal Account profile page. Here's how:
  1. Log in to your PayPal Account.
  2. Click My Account at the top of the page.
  3. Click Profile at the top of the page.
  4. Click Change beside Password/Security questions.
  5. Select Password.
  6. Click Edit. You may be required to confirm your account information.
  7. Enter your current password
  8. Enter your new password.
  9. Click Save.
If you do not know your current password, you can create a new password by confirming your identity. Here's how:
  1. Go to the PayPal homepage.
  2. Click forgot? at the 'Password' section.
  3. Enter the email address registered on your PayPal Account, then click Continue.
  4. Confirm account ownership by selecting and entering the information you want to verify.
  5. Create a new password to log in to your account.
What if I forgot my password or my password has been locked?

Here's how to create a new password.

  1. Go to the PayPal homepage and click Problem with login?
  2. Select one of the following:
    • If you know your email address, click I don’t know my password. Then enter your email address.
    • If you don’t know your email address, click I don’t know either one. Enter up to 3 email addresses you might have used to sign up for your PayPal account.
  3. Enter the code shown in the image.
  4. Click Continue and follow the instructions.

Here's how to create a new password.

  1. Go to the PayPal homepage and click Problem with login?
  2. Select one of the following:
    • If you know your email address, click I don’t know my password. Then enter your email address.
    • If you don’t know your email address, click I don’t know either one. Enter up to 3 email addresses you might have used to sign up for your PayPal account.
  3. Enter the code shown in the image.
  4. Click Continue and follow the instructions.

Here's how to create a new password.

  1. Go to the PayPal homepage and click Problem with login?
  2. Select one of the following:
    • If you know your email address, click I don’t know my password. Then enter your email address.
    • If you don’t know your email address, click I don’t know either one. Enter up to 3 email addresses you might have used to sign up for your PayPal account.
  3. Enter the code shown in the image.
  4. Click Continue and follow the instructions.

Here's how to create a new password.

  1. Go to the PayPal homepage and click Problem with login?
  2. Select one of the following:
    • If you know your email address, click I don’t know my password. Then enter your email address.
    • If you don’t know your email address, click I don’t know either one. Enter up to 3 email addresses you might have used to sign up for your PayPal account.
  3. Enter the code shown in the image.
  4. Click Continue and follow the instructions.

Here's how to create a new password.

  1. Go to the PayPal homepage and click Problem with login?
  2. Select one of the following:
    • If you know your email address, click I don’t know my password. Then enter your email address.
    • If you don’t know your email address, click I don’t know either one. Enter up to 3 email addresses you might have used to sign up for your PayPal account.
  3. Enter the code shown in the image.
  4. Click Continue and follow the instructions.

Here's how to create a new password.

  1. Go to the PayPal homepage and click Problem with login?
  2. Select one of the following:
    • If you know your email address, click I don’t know my password. Then enter your email address.
    • If you don’t know your email address, click I don’t know either one. Enter up to 3 email addresses you might have used to sign up for your PayPal account.
  3. Enter the code shown in the image.
  4. Click Continue and follow the instructions.

Here's how to create a new password.

  1. Go to the PayPal homepage and click Problem with login?
  2. Select one of the following:
    • If you know your email address, click I don’t know my password. Then enter your email address.
    • If you don’t know your email address, click I don’t know either one. Enter up to 3 email addresses you might have used to sign up for your PayPal account.
  3. Enter the code shown in the image.
  4. Click Continue and follow the instructions.

Here's how to create a new password.

  1. Go to the PayPal homepage and click Problem with login?
  2. Select one of the following:
    • If you know your email address, click I don’t know my password. Then enter your email address.
    • If you don’t know your email address, click I don’t know either one. Enter up to 3 email addresses you might have used to sign up for your PayPal account.
  3. Enter the code shown in the image.
  4. Click Continue and follow the instructions.

Here's how to create a new password.

  1. Go to the PayPal homepage and click Problem with login?
  2. Select one of the following:
    • If you know your email address, click I don’t know my password. Then enter your email address.
    • If you don’t know your email address, click I don’t know either one. Enter up to 3 email addresses you might have used to sign up for your PayPal account.
  3. Enter the code shown in the image.
  4. Click Continue and follow the instructions.

Here's how to create a new password.

  1. Go to the PayPal homepage and click Problem with login?
  2. Select one of the following:
    • If you know your email address, click I don’t know my password. Then enter your email address.
    • If you don’t know your email address, click I don’t know either one. Enter up to 3 email addresses you might have used to sign up for your PayPal account.
  3. Enter the code shown in the image.
  4. Click Continue and follow the instructions.

Here's how to create a new password.

  1. Go to the PayPal homepage and click Problem with login?
  2. Select one of the following:
    • If you know your email address, click I don’t know my password. Then enter your email address.
    • If you don’t know your email address, click I don’t know either one. Enter up to 3 email addresses you might have used to sign up for your PayPal account.
  3. Enter the code shown in the image.
  4. Click Continue and follow the instructions.

Here's how to create a new password.

  1. Go to the PayPal homepage and click Problem with login?
  2. Select one of the following:
    • If you know your email address, click I don’t know my password. Then enter your email address.
    • If you don’t know your email address, click I don’t know either one. Enter up to 3 email addresses you might have used to sign up for your PayPal account.
  3. Enter the code shown in the image.
  4. Click Continue and follow the instructions.

Here's how to create a new password.

  1. Go to the PayPal homepage and click Problem with login?
  2. Select one of the following:
    • If you know your email address, click I don’t know my password. Then enter your email address.
    • If you don’t know your email address, click I don’t know either one. Enter up to 3 email addresses you might have used to sign up for your PayPal account.
  3. Enter the code shown in the image.
  4. Click Continue and follow the instructions.

Here's how to create a new password.

  1. Go to the PayPal homepage and click Problem with login?
  2. Select one of the following:
    • If you know your email address, click I don’t know my password. Then enter your email address.
    • If you don’t know your email address, click I don’t know either one. Enter up to 3 email addresses you might have used to sign up for your PayPal account.
  3. Enter the code shown in the image.
  4. Click Continue and follow the instructions.

Here's how to create a new password.

  1. Go to the PayPal homepage and click Problem with login?
  2. Select one of the following:
    • If you know your email address, click I don’t know my password. Then enter your email address.
    • If you don’t know your email address, click I don’t know either one. Enter up to 3 email addresses you might have used to sign up for your PayPal account.
  3. Enter the code shown in the image.
  4. Click Continue and follow the instructions.

 

Why can't I log in?
You might not be able to log in if:
  • You forgot your password or email address.
  • You changed your email address or password.
If you forgot your password or changed your email address, click Problem with login and follow the instructions.

You may also need to clear your cache and cookies.


Here's how to clear your cache and cookies if you’re using Windows:


For Internet Explorer 8 and 9:

  1. Click Tools near the top of the browser..
  2. Click Safety, and then click Delete browsing history.
  3. Select the Cookies check box, and then click Delete.


For Safari 5:

Here's how to clear your cache:

  1. Click Safari.
  2. Click Empty Cache.
  3. Click Empty.

Here's how to clear your cookies:

  1. Click Safari.
  2. Click Preferences.
  3. Click Security.
  4. Click Show Cookies.
  5. Click Remove All.
  6. Click Remove All to confirm the deletion.
  7. Click Done to finish the process.
  8. Restart Safari for the changes to take place.


For Firefox 4.0:

Click on the Firefox button at the top of the screen.

  1. Click Options.
  2. Click Advanced.
  3. Click Network.
  4. Under Offline Storage, click Clear Now.
  5. Click OK.

Here's how to clear cache and cookies if you're using Mac OS X:


For Safari 5:

Here's how to clear your cache:

  1. Click Safari.
  2. Click Empty Cache.
  3. Click Empty.

Here's how to clear your cookies:

  1. Click Safari.
  2. Click Preferences.
  3. Click Security.
  4. Click Show Cookies.
  5. Click Remove All.
  6. Click Remove All to confirm the deletion.
  7. Click Done to finish the process.
  8. Restart Safari for the changes to take place.


For Firefox 4.0:

  1. Click Firefox.
  2. Click Options.
  3. Click Advanced.
  4. Click Network.
  5. Under Offline Storage, click Clear Now.
  6. Click OK.

Here's how to clear your cache and cookies for Safari for your iPhone, iPad, or iPod Touch:

  1. Click Settings.
  2. Click Safari.
  3. Click Clear Cookies.
  4. Click Clear Cookies again.
  5. Click Clear Cache.
  6. Click Clear Cache again.

Remember that these instructions are for your internet browser and not PayPal. For additional information about deleting cache, cookies, and other temporary internet files, or if you didn’t see instructions for your particular web browser or browser version, go to your browser's support site.

You might not be able to log in if:
  • You forgot your password or email address.
  • You changed your email address or password.
If you forgot your password or changed your email address, click Problem with login and follow the instructions.

You may also need to clear your cache and cookies.


Here's how to clear your cache and cookies if you’re using Windows:


For Internet Explorer 8 and 9:

  1. Click Tools near the top of the browser..
  2. Click Safety, and then click Delete browsing history.
  3. Select the Cookies check box, and then click Delete.


For Safari 5:

Here's how to clear your cache:

  1. Click Safari.
  2. Click Empty Cache.
  3. Click Empty.

Here's how to clear your cookies:

  1. Click Safari.
  2. Click Preferences.
  3. Click Security.
  4. Click Show Cookies.
  5. Click Remove All.
  6. Click Remove All to confirm the deletion.
  7. Click Done to finish the process.
  8. Restart Safari for the changes to take place.


For Firefox 4.0:

Click on the Firefox button at the top of the screen.

  1. Click Options.
  2. Click Advanced.
  3. Click Network.
  4. Under Offline Storage, click Clear Now.
  5. Click OK.

Here's how to clear cache and cookies if you're using Mac OS X:


For Safari 5:

Here's how to clear your cache:

  1. Click Safari.
  2. Click Empty Cache.
  3. Click Empty.

Here's how to clear your cookies:

  1. Click Safari.
  2. Click Preferences.
  3. Click Security.
  4. Click Show Cookies.
  5. Click Remove All.
  6. Click Remove All to confirm the deletion.
  7. Click Done to finish the process.
  8. Restart Safari for the changes to take place.


For Firefox 4.0:

  1. Click Firefox.
  2. Click Options.
  3. Click Advanced.
  4. Click Network.
  5. Under Offline Storage, click Clear Now.
  6. Click OK.

Here's how to clear your cache and cookies for Safari for your iPhone, iPad, or iPod Touch:

  1. Click Settings.
  2. Click Safari.
  3. Click Clear Cookies.
  4. Click Clear Cookies again.
  5. Click Clear Cache.
  6. Click Clear Cache again.

Remember that these instructions are for your internet browser and not PayPal. For additional information about deleting cache, cookies, and other temporary internet files, or if you didn’t see instructions for your particular web browser or browser version, go to your browser's support site.

You might not be able to log in if:
  • You forgot your password or email address.
  • You changed your email address or password.
If you forgot your password or changed your email address, click Problem with login and follow the instructions.

You may also need to clear your cache and cookies.


Here's how to clear your cache and cookies if you’re using Windows:


For Internet Explorer 8 and 9:

  1. Click Tools near the top of the browser..
  2. Click Safety, and then click Delete browsing history.
  3. Select the Cookies check box, and then click Delete.


For Safari 5:

Here's how to clear your cache:

  1. Click Safari.
  2. Click Empty Cache.
  3. Click Empty.

Here's how to clear your cookies:

  1. Click Safari.
  2. Click Preferences.
  3. Click Security.
  4. Click Show Cookies.
  5. Click Remove All.
  6. Click Remove All to confirm the deletion.
  7. Click Done to finish the process.
  8. Restart Safari for the changes to take place.


For Firefox 4.0:

Click on the Firefox button at the top of the screen.

  1. Click Options.
  2. Click Advanced.
  3. Click Network.
  4. Under Offline Storage, click Clear Now.
  5. Click OK.

Here's how to clear cache and cookies if you're using Mac OS X:


For Safari 5:

Here's how to clear your cache:

  1. Click Safari.
  2. Click Empty Cache.
  3. Click Empty.

Here's how to clear your cookies:

  1. Click Safari.
  2. Click Preferences.
  3. Click Security.
  4. Click Show Cookies.
  5. Click Remove All.
  6. Click Remove All to confirm the deletion.
  7. Click Done to finish the process.
  8. Restart Safari for the changes to take place.


For Firefox 4.0:

  1. Click Firefox.
  2. Click Options.
  3. Click Advanced.
  4. Click Network.
  5. Under Offline Storage, click Clear Now.
  6. Click OK.

Here's how to clear your cache and cookies for Safari for your iPhone, iPad, or iPod Touch:

  1. Click Settings.
  2. Click Safari.
  3. Click Clear Cookies.
  4. Click Clear Cookies again.
  5. Click Clear Cache.
  6. Click Clear Cache again.

Remember that these instructions are for your internet browser and not PayPal. For additional information about deleting cache, cookies, and other temporary internet files, or if you didn’t see instructions for your particular web browser or browser version, go to your browser's support site.

You might not be able to log in if:
  • You forgot your password or email address.
  • You changed your email address or password.
If you forgot your password or changed your email address, click Problem with login and follow the instructions.

You may also need to clear your cache and cookies.


Here's how to clear your cache and cookies if you’re using Windows:


For Internet Explorer 8 and 9:

  1. Click Tools near the top of the browser..
  2. Click Safety, and then click Delete browsing history.
  3. Select the Cookies check box, and then click Delete.


For Safari 5:

Here's how to clear your cache:

  1. Click Safari.
  2. Click Empty Cache.
  3. Click Empty.

Here's how to clear your cookies:

  1. Click Safari.
  2. Click Preferences.
  3. Click Security.
  4. Click Show Cookies.
  5. Click Remove All.
  6. Click Remove All to confirm the deletion.
  7. Click Done to finish the process.
  8. Restart Safari for the changes to take place.


For Firefox 4.0:

Click on the Firefox button at the top of the screen.

  1. Click Options.
  2. Click Advanced.
  3. Click Network.
  4. Under Offline Storage, click Clear Now.
  5. Click OK.

Here's how to clear cache and cookies if you're using Mac OS X:


For Safari 5:

Here's how to clear your cache:

  1. Click Safari.
  2. Click Empty Cache.
  3. Click Empty.

Here's how to clear your cookies:

  1. Click Safari.
  2. Click Preferences.
  3. Click Security.
  4. Click Show Cookies.
  5. Click Remove All.
  6. Click Remove All to confirm the deletion.
  7. Click Done to finish the process.
  8. Restart Safari for the changes to take place.


For Firefox 4.0:

  1. Click Firefox.
  2. Click Options.
  3. Click Advanced.
  4. Click Network.
  5. Under Offline Storage, click Clear Now.
  6. Click OK.

Here's how to clear your cache and cookies for Safari for your iPhone, iPad, or iPod Touch:

  1. Click Settings.
  2. Click Safari.
  3. Click Clear Cookies.
  4. Click Clear Cookies again.
  5. Click Clear Cache.
  6. Click Clear Cache again.

Remember that these instructions are for your internet browser and not PayPal. For additional information about deleting cache, cookies, and other temporary internet files, or if you didn’t see instructions for your particular web browser or browser version, go to your browser's support site.

You might not be able to log in if:
  • You forgot your password or email address.
  • You changed your email address or password.
If you forgot your password or changed your email address, click Problem with login and follow the instructions.

You may also need to clear your cache and cookies.


Here's how to clear your cache and cookies if you’re using Windows:


For Internet Explorer 8 and 9:

  1. Click Tools near the top of the browser..
  2. Click Safety, and then click Delete browsing history.
  3. Select the Cookies check box, and then click Delete.


For Safari 5:

Here's how to clear your cache:

  1. Click Safari.
  2. Click Empty Cache.
  3. Click Empty.

Here's how to clear your cookies:

  1. Click Safari.
  2. Click Preferences.
  3. Click Security.
  4. Click Show Cookies.
  5. Click Remove All.
  6. Click Remove All to confirm the deletion.
  7. Click Done to finish the process.
  8. Restart Safari for the changes to take place.


For Firefox 4.0:

Click on the Firefox button at the top of the screen.

  1. Click Options.
  2. Click Advanced.
  3. Click Network.
  4. Under Offline Storage, click Clear Now.
  5. Click OK.

Here's how to clear cache and cookies if you're using Mac OS X:


For Safari 5:

Here's how to clear your cache:

  1. Click Safari.
  2. Click Empty Cache.
  3. Click Empty.

Here's how to clear your cookies:

  1. Click Safari.
  2. Click Preferences.
  3. Click Security.
  4. Click Show Cookies.
  5. Click Remove All.
  6. Click Remove All to confirm the deletion.
  7. Click Done to finish the process.
  8. Restart Safari for the changes to take place.


For Firefox 4.0:

  1. Click Firefox.
  2. Click Options.
  3. Click Advanced.
  4. Click Network.
  5. Under Offline Storage, click Clear Now.
  6. Click OK.

Here's how to clear your cache and cookies for Safari for your iPhone, iPad, or iPod Touch:

  1. Click Settings.
  2. Click Safari.
  3. Click Clear Cookies.
  4. Click Clear Cookies again.
  5. Click Clear Cache.
  6. Click Clear Cache again.

Remember that these instructions are for your internet browser and not PayPal. For additional information about deleting cache, cookies, and other temporary internet files, or if you didn’t see instructions for your particular web browser or browser version, go to your browser's support site.

You might not be able to log in if:
  • You forgot your password or email address.
  • You changed your email address or password.
If you forgot your password or changed your email address, click forgot? and follow the instructions.

You may also need to clear your cache and cookies.


Here's how to clear your cache and cookies if you’re using Windows:


For Internet Explorer 8 and 9:

  1. Click Tools near the top of the browser..
  2. Click Safety, and then click Delete browsing history.
  3. Select the Cookies check box, and then click Delete.


For Safari 5:

Here's how to clear your cache:

  1. Click Safari.
  2. Click Empty Cache.
  3. Click Empty.

Here's how to clear your cookies:

  1. Click Safari.
  2. Click Preferences.
  3. Click Security.
  4. Click Show Cookies.
  5. Click Remove All.
  6. Click Remove All to confirm the deletion.
  7. Click Done to finish the process.
  8. Restart Safari for the changes to take place.


For Firefox 4.0:

Click on the Firefox button at the top of the screen.

  1. Click Options.
  2. Click Advanced.
  3. Click Network.
  4. Under Offline Storage, click Clear Now.
  5. Click OK.

Here's how to clear cache and cookies if you're using Mac OS X:


For Safari 5:

Here's how to clear your cache:

  1. Click Safari.
  2. Click Empty Cache.
  3. Click Empty.

Here's how to clear your cookies:

  1. Click Safari.
  2. Click Preferences.
  3. Click Security.
  4. Click Show Cookies.
  5. Click Remove All.
  6. Click Remove All to confirm the deletion.
  7. Click Done to finish the process.
  8. Restart Safari for the changes to take place.


For Firefox 4.0:

  1. Click Firefox.
  2. Click Options.
  3. Click Advanced.
  4. Click Network.
  5. Under Offline Storage, click Clear Now.
  6. Click OK.

Here's how to clear your cache and cookies for Safari for your iPhone, iPad, or iPod Touch:

  1. Click Settings.
  2. Click Safari.
  3. Click Clear Cookies.
  4. Click Clear Cookies again.
  5. Click Clear Cache.
  6. Click Clear Cache again.

Remember that these instructions are for your internet browser and not PayPal. For additional information about deleting cache, cookies, and other temporary internet files, or if you didn’t see instructions for your particular web browser or browser version, go to your browser's support site.