Help Center answers
What is PayPal Purchase Protection?
When you pay with PayPal on any website PayPal Purchase Protection covers you if you have a problem. If an item doesn’t arrive or is significantly not as described we will help you to get a full refund.
To qualify for PayPal Purchase Protection:
- Use PayPal to complete your payment.
- Pay for the item with one payment. Items purchased with multiple payments aren't eligible.
- Let the seller know there's a problem with the transaction by opening a dispute in the Resolution Center within 45 days of making your payment. Then, escalate the dispute to a claim within 20 days of the date you opened the dispute.
- Keep your PayPal account in good standing.
If your transaction qualifies for PayPal Purchase Protection you are covered for the full purchase price plus the original shipping charges.
You can report your problem in the PayPal Resolution Center or the eBay Resolution Center. Either way, you’ll receive the same coverage. To find out how to report a problem on eBay, go to eBay and click Resolution Center at the bottom of any page.
Please note that some purchases such as vehicles in the Motors category, intangible items, capital equipment in the Business & Industrial category, and Real Estate aren't eligible for PayPal Purchase Protection.
To learn more about PayPal Purchase Protection and to see a full list of eligibility requirements and exclusions, please review our User Agreement. You can find the User Agreement by clicking Legal Agreements at the bottom of any PayPal page.