Help Center answers
What if I can't resolve my dispute?
If you and your buyer or seller aren’t able to resolve a dispute, you can escalate the dispute to a PayPal claim. By escalating to a claim, you’re asking PayPal to investigate the claim and decide the outcome.
- Log in to your PayPal account.
- Click Resolution Center.
- Locate your case then click View in the action column.
- Select End communication and escalate, and click Continue.
- Complete the form.
- Click Escalate to a Claim.
You can escalate to a claim any time within 20 calendar days of the date the dispute was opened. A dispute will automatically close if it isn’t escalated to a claim within 20 days. Closed disputes cannot be reopened or escalated to a claim.