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How do I report potential fraud to PayPal?

It's extremely important to report any suspected instances of fraud. Not only will this protect you, it will also help make the web a safer place to do business.

Here are some types of fraudulent activity. Please follow the steps we've included below to report them:

  • Unauthorized activity on your PayPal account.
  • Fake PayPal emails or spoof websites.
  • Items you didn't receive or a potential fraudulent seller.

Unauthorized activity on your PayPal account

If you notice unauthorized account activity, report it to us immediately through the Resolution Center:

  1. Log in to your PayPal account.
  2. Click Resolution Center near the top of the page.
  3. Click Dispute a Transaction.
  4. Select Unauthorized transaction and click Continue.
  5. Follow the steps to report the transaction.

Fake PayPal emails or spoof websites

If you received what looks like a fake PayPal email, or you've come across a spoof PayPal website, please report it to us by forwarding the original email or URL to spoof@paypal.com.

Items not received or a potential fraudulent seller

If you sent a payment but haven't received what you paid for, or believe the seller to be fraudulent, you should visit our Resolution Center. We've developed several programs to help protect you, and opening a dispute is the first step to help get your problem resolved. Here's how:

  1. Log in to your PayPal account.
  2. Click Resolution Center near the top of the page.
  3. Click Dispute a Transaction.
  4. Select either Item dispute or Unauthorized transaction, depending on the nature of your dispute.
  5. Follow the directions.

It's extremely important to report any suspected instances of fraud. Not only will this protect you, it will also help make the web a safer place to do business.

Here are some types of fraudulent activity. Please follow the steps we've included below to report them:

  • Unauthorized activity on your PayPal account.
  • Fake PayPal emails or spoof websites.
  • Items you didn't receive or a potential fraudulent seller.

Unauthorized activity on your PayPal account

If you notice unauthorized account activity, report it to us immediately through the Resolution Center.

Here's how to report unauthorized transactions:

  1. Log in to your PayPal Account.
  2. Click Resolution Center.
  3. You will have the option of:
    - Clicking Dispute a Transaction, or
    - Clicking the heading Report a Problem and then clicking Report a Problem
  4. Select the transaction ID you want to dispute and click Continue.
  5. Select "Unauthorized transaction" then click Continue.
  6. Follow the instructions.

Fake PayPal emails or spoof websites

If you received what looks like a fake PayPal email, or you've come across a spoof PayPal website, please report it to us by forwarding the original email or URL to spoof@paypal.com.

Items not received or a potential fraudulent seller

If you sent a payment but haven't received what you paid for, or believe the seller to be fraudulent, you should visit our Resolution Center. We've developed several programs to help protect you, and opening a dispute is the first step to help get your problem resolved. Here's how to file a dispute:

  1. Log in to your PayPal Account.
  2. Click Resolution Center.
  3. You will have the option of:
    - Clicking Dispute a Transaction, or
    - Clicking the heading Report a Problem and then clicking Report a Problem
  4. Select the transaction ID you want to dispute and click Continue.
  5. Select "Item dispute," then click Continue.
  6. Follow the instructions.

It's extremely important to report any suspected instances of fraud. Not only will this protect you, it will also help make the web a safer place to do business.

Here are some types of fraudulent activity. Please follow the steps we've included below to report them:

  • Unauthorized activity on your PayPal account.
  • Fake PayPal emails or spoof websites.
  • Items you didn't receive or a potential fraudulent seller.

Unauthorized activity on your PayPal account

If you notice unauthorized account activity, report it to us immediately through the Resolution Center:

  1. Log in to your PayPal account.
  2. Click Resolution Center near the top of the page.
  3. Click Dispute a Transaction.
  4. Select Unauthorized transaction and click Continue.
  5. Follow the steps to report the transaction.

Fake PayPal emails or spoof websites

If you received what looks like a fake PayPal email, or you've come across a spoof PayPal website, please report it to us by forwarding the original email or URL to spoof@paypal.com.

Items not received or a potential fraudulent seller

If you sent a payment but haven't received what you paid for, or believe the seller to be fraudulent, you should visit our Resolution Center. We've developed several programs to help protect you, and opening a dispute is the first step to help get your problem resolved. Here's how:

  1. Log in to your PayPal account.
  2. Click Resolution Center near the top of the page.
  3. Click Dispute a Transaction.
  4. Select either Item dispute or Unauthorized transaction, depending on the nature of your dispute.
  5. Follow the directions.

It's extremely important to report any suspected instances of fraud. Not only will this protect you, it will also help make the web a safer place to do business.

Here are some types of fraudulent activity. Please follow the steps we've included below to report them:

  • Unauthorized activity on your PayPal account.
  • Fake PayPal emails or spoof websites.
  • Items you didn't receive or a potential fraudulent seller.

Unauthorized activity on your PayPal account

If you notice unauthorized account activity, report it to us immediately through the Resolution Center:

  1. Log in to your PayPal account.
  2. Click Resolution Center near the top of the page.
  3. Click Dispute a Transaction.
  4. Select Unauthorized transaction and click Continue.
  5. Follow the steps to report the transaction.

Fake PayPal emails or spoof websites

If you received what looks like a fake PayPal email, or you've come across a spoof PayPal website, please report it to us by forwarding the original email or URL to spoof@paypal.com.

Items not received or a potential fraudulent seller

If you sent a payment but haven't received what you paid for, or believe the seller to be fraudulent, you should visit our Resolution Center. We've developed several programs to help protect you, and opening a dispute is the first step to help get your problem resolved. Here's how:

  1. Log in to your PayPal account.
  2. Click Resolution Center near the top of the page.
  3. Click Dispute a Transaction.
  4. Select either Item dispute or Unauthorized transaction, depending on the nature of your dispute.
  5. Follow the directions.

It's extremely important to report any suspected instances of fraud. Not only will this protect you, it will also help make the web a safer place to do business.

Here are some types of fraudulent activity. Please follow the steps we've included below to report them:

  • Unauthorized activity on your PayPal account.
  • Fake PayPal emails or spoof websites.
  • Items you didn't receive or a potential fraudulent seller.

Unauthorized activity on your PayPal account

If you notice unauthorized account activity, report it to us immediately through the Resolution Center:

  1. Log in to your PayPal account.
  2. Click Resolution Center near the top of the page.
  3. Click Dispute a Transaction.
  4. Select Unauthorized transaction and click Continue.
  5. Follow the steps to report the transaction.

Fake PayPal emails or spoof websites

If you received what looks like a fake PayPal email, or you've come across a spoof PayPal website, please report it to us by forwarding the original email or URL to spoof@paypal.com.

Items not received or a potential fraudulent seller

If you sent a payment but haven't received what you paid for, or believe the seller to be fraudulent, you should visit our Resolution Center. We've developed several programs to help protect you, and opening a dispute is the first step to help get your problem resolved. Here's how:

  1. Log in to your PayPal account.
  2. Click Resolution Center near the top of the page.
  3. Click Dispute a Transaction.
  4. Select either Item dispute or Unauthorized transaction, depending on the nature of your dispute.
  5. Follow the directions.

It's extremely important to report any suspected instances of fraud. Not only will this protect you, it will also help make the web a safer place to do business.

Here are some types of fraudulent activity. Please follow the steps we've included below to report them:

  • Unauthorized activity on your PayPal account.
  • Fake PayPal emails or spoof websites.
  • Items you didn't receive or a potential fraudulent seller.

Unauthorized activity on your PayPal account

If you notice unauthorized account activity, report it to us immediately through the Resolution Center:

  1. Log in to your PayPal account.
  2. Click Resolution Center near the top of the page.
  3. Click Dispute a Transaction.
  4. Select Unauthorized transaction and click Continue.
  5. Follow the steps to report the transaction.

* Remember, you’re 100% protected against unauthorized transactions sent from your account.


Fake PayPal emails or spoof websites

If you received what looks like a fake PayPal email, or you've come across a spoof PayPal website, please report it to us by forwarding the original email or URL to spoof@paypal.com.

Items not received or a potential fraudulent seller

If you sent a payment but haven't received what you paid for, or believe the seller to be fraudulent, you should visit our Resolution Center. We've developed several programs to help protect you, and opening a dispute is the first step to help get your problem resolved. Here's how:

  1. Log in to your PayPal account.
  2. Click Resolution Center near the top of the page.
  3. Click Dispute a Transaction.
  4. Select either Item dispute or Unauthorized transaction, depending on the nature of your dispute.
  5. Follow the directions.

It's extremely important to report any suspected instances of fraud. Not only will this protect you, it will also help make the web a safer place to do business.

Here are some types of fraudulent activity. Please follow the steps we've included below to report them:

  • Unauthorized activity on your PayPal account.
  • Fake PayPal emails or spoof websites.
  • Items you didn't receive or a potential fraudulent seller.

Unauthorized activity on your PayPal account

If you notice unauthorized account activity, report it to us immediately through the Resolution Center:

  1. Log in to your PayPal account.
  2. Click Resolution Center near the top of the page.
  3. Click Dispute a Transaction.
  4. Select Unauthorized transaction and click Continue.
  5. Follow the steps to report the transaction.

Fake PayPal emails or spoof websites

If you received what looks like a fake PayPal email, or you've come across a spoof PayPal website, please report it to us by forwarding the original email or URL to spoof@paypal.com.

Items not received or a potential fraudulent seller

If you sent a payment but haven't received what you paid for, or believe the seller to be fraudulent, you should visit our Resolution Center. We've developed several programs to help protect you, and opening a dispute is the first step to help get your problem resolved. Here's how:

  1. Log in to your PayPal account.
  2. Click Resolution Center near the top of the page.
  3. Click Dispute a Transaction.
  4. Select either Item dispute or Unauthorized transaction, depending on the nature of your dispute.
  5. Follow the directions.


It’s extremely important to report any suspected instances of fraud. Not only will this protect you, it will also help make the web a safer place to do business.

Here are some types of fraudulent activity. Please follow the steps we’ve included below to report them:

  • Unauthorized activity on your PayPal account.
  • Fake PayPal emails or spoof websites.
  • Items you didn't receive or a potential fraudulent seller.

Unauthorized activity on your PayPal account
If you notice unauthorized account activity, report it to us immediately through the Resolution Center:

  1. Log in to your PayPal account.
  2. Click Resolution Center near the top of the page.
  3. Click Dispute a Transaction.
  4. Select Unauthorized transaction and click Continue.
  5. Follow the steps to report the transaction.

Fake PayPal emails or spoof websites
If you received what looks like a fake PayPal email, or you've come across a spoof PayPal website, please report it to us by forwarding the original email or URL to spoof@paypal.com.


Items not received or a potential fraudulent seller
If you sent a payment but haven’t received what you paid for, or believe the seller to be fraudulent, you should visit our Resolution Center. We’ve developed several programs to help protect you, and opening a dispute is the first step to help get your problem resolved.

Here’s how:

  1. Log in to your PayPal account.
  2. Click Resolution Center near the top of the page.
  3. Click Dispute a Transaction.
  4. Select either Item dispute or Unauthorized transaction, depending on the nature of your dispute.
  5. Follow the directions.
It’s extremely important to report any suspected instances of fraud. Not only will this protect you, it will also help make the web a safer place to do business.

Here are some types of fraudulent activity. Please follow the steps we’ve included below to report them:
  • Unauthorized activity on your PayPal account.
  • Fake PayPal emails or spoof websites.
  • Items you didn't receive or a potential fraudulent seller.

Unauthorized activity on your PayPal account
If you notice unauthorized account activity, report it to us immediately through the Resolution Center:

  1. Log in to your PayPal account.
  2. Click Resolution Center near the top of the page.
  3. Click Dispute a Transaction.
  4. Select Unauthorized transaction and click Continue.
  5. Follow the steps to report the transaction.

Fake PayPal emails or spoof websites
If you received what looks like a fake PayPal email, or you've come across a spoof PayPal website, please report it to us by forwarding the original email or URL to spoof@paypal.com.


Items not received or a potential fraudulent seller
If you sent a payment but haven’t received what you paid for, or believe the seller to be fraudulent, you should visit our Resolution Center. We’ve developed several programs to help protect you, and opening a dispute is the first step to help get your problem resolved.

Here’s how:

  1. Log in to your PayPal account.
  2. Click Resolution Center near the top of the page.
  3. Click Dispute a Transaction.
  4. Select either Item dispute or Unauthorized transaction, depending on the nature of your dispute.
  5. Follow the directions.

It’s extremely important to report any suspected instances of fraud. Not only will this protect you, it will also help make the web a safer place to do business.

Here are some types of fraudulent activity. Please follow the steps we’ve included below to report them:

  • Unauthorized activity on your PayPal account.
  • Unauthorized transactions on your PayPal Debit MasterCard®.
  • Stolen debit cards.
  • Fake PayPal emails or spoof websites.
  • Items you didn't receive or a potential fraudulent seller.


Unauthorized activity on your PayPal account

If you notice unauthorized account activity, report it to us immediately through the Resolution Center:

Here's how to report an unauthorized transaction:

  1. Log in to your PayPal account.
  2. Click Resolution Center.
  3. Click Dispute a Transaction.
  4. Select the transaction you want to dispute, and then click Continue.
  5. Select I have a problem with an item I purchased or I want to report a transaction that I didn't authorize.
  6. Click Continue.
  7. Follow the instructions to finish opening your dispute.

If you can't log in to your PayPal account, you can still report an unauthorized transaction. Here's how:

  1. Go to www.paypal.com.
  2. Click Security near the bottom of the page.
  3. Click Start unauthorized transaction claim.
  4. Click Continue under "Unable to log in?"
  5. Click Continue.
  6. Fill out the form and click Preview, then click Submit.

Unauthorized transactions on your debit card

If you notice an unauthorized transaction on your debit card account, call us immediately using the telephone number on the back of your card. Or, you can email us at the address listed on the back of your card.

Stolen debit cards

  1. Log in to your PayPal account.
  2. Click Profile near the top of the page.
  3. Click My Money under My Profile.
  4. Click Update next to PayPal Debit MasterCard in the Debit and credit cards section.
  5. Click Report Lost/Stolen in the Card Management section for the debit card.
  6. Click Deactivate Now.


Fake PayPal emails or spoof websites

If you received what looks like a fake PayPal email, or you've come across a fake PayPal website, please report it to us by forwarding the original email or URL to spoof@paypal.com.

Items not received or a potential fraudulent seller

If you sent a payment but haven’t received what you paid for, or believe the seller to be fraudulent, you should visit our Resolution Center. We’ve developed several programs to help protect you, and opening a dispute is the first step to help get your problem resolved. Here’s how:

  1. Log in to your PayPal account.
  2. Click Resolution Center near the top of the page.
  3. Click Dispute a Transaction.
  4. Select either Item dispute or Unauthorized transaction, depending on the nature of your dispute.
  5. Follow the directions.

It's extremely important to report any suspected instances of fraud. Not only will this protect you, it will also help make the web a safer place to do business.

Here are some types of fraudulent activity. Please follow the steps we've included below to report them:

  • Unauthorized activity on your PayPal account.
  • Fake PayPal emails or spoof websites.
  • Items you didn't receive or a potential fraudulent seller.

Unauthorized activity on your PayPal account

If you notice unauthorized account activity, report it to us immediately through the Resolution Center:

  1. Log in to your PayPal account.
  2. Click Resolution Center near the top of the page.
  3. Click Dispute a Transaction.
  4. Select Unauthorized transaction and click Continue.
  5. Follow the steps to report the transaction.

Fake PayPal emails or spoof websites

If you received what looks like a fake PayPal email, or you've come across a spoof PayPal website, please report it to us by forwarding the original email or URL to spoof@paypal.com.

Items not received or a potential fraudulent seller

If you sent a payment but haven't received what you paid for, or believe the seller to be fraudulent, you should visit our Resolution Center. We've developed several programs to help protect you, and opening a dispute is the first step to help get your problem resolved. Here's how:

  1. Log in to your PayPal account.
  2. Click Resolution Center near the top of the page.
  3. Click Dispute a Transaction.
  4. Select either Item dispute or Unauthorized transaction, depending on the nature of your dispute.
  5. Follow the directions.

It's extremely important to report any suspected instances of fraud. Not only will this protect you, it will also help make the web a safer place to do business.

Here are some types of fraudulent activity. Please follow the steps we've included below to report them:

  • Unauthorized activity on your PayPal account.
  • Fake PayPal emails or spoof websites.
  • Items you didn't receive or a potential fraudulent seller.

Unauthorized activity on your PayPal account

If you notice unauthorized account activity, report it to us immediately through the Resolution Center:

  1. Log in to your PayPal account.
  2. Click Resolution Center near the top of the page.
  3. Click Dispute a Transaction.
  4. Select Unauthorized transaction and click Continue.
  5. Follow the steps to report the transaction.

Fake PayPal emails or spoof websites

If you received what looks like a fake PayPal email, or you've come across a spoof PayPal website, please report it to us by forwarding the original email or URL to spoof@paypal.com.

Items not received or a potential fraudulent seller

If you sent a payment but haven't received what you paid for, or believe the seller to be fraudulent, you should visit our Resolution Center. We've developed several programs to help protect you, and opening a dispute is the first step to help get your problem resolved. Here's how:

  1. Log in to your PayPal account.
  2. Click Resolution Center near the top of the page.
  3. Click Dispute a Transaction.
  4. Select either Item dispute or Unauthorized transaction, depending on the nature of your dispute.
  5. Follow the directions.

It's extremely important to report any suspected instances of fraud. Not only will this protect you, it will also help make the web a safer place to do business.

Here are some types of fraudulent activity. Please follow the steps we've included below to report them:

  • Unauthorized activity on your PayPal account.
  • Fake PayPal emails or spoof websites.
  • Items you didn't receive or a potential fraudulent seller.

Unauthorized activity on your PayPal account

If you notice unauthorized account activity, report it to us immediately through the Resolution Center:

  1. Log in to your PayPal account.
  2. Click Resolution Center near the top of the page.
  3. Click Dispute a Transaction.
  4. Select Unauthorized transaction and click Continue.
  5. Follow the steps to report the transaction.

Fake PayPal emails or spoof websites

If you received what looks like a fake PayPal email, or you've come across a spoof PayPal website, please report it to us by forwarding the original email or URL to spoof@paypal.com.

Items not received or a potential fraudulent seller

If you sent a payment but haven't received what you paid for, or believe the seller to be fraudulent, you should visit our Resolution Center. We've developed several programs to help protect you, and opening a dispute is the first step to help get your problem resolved. Here's how:

  1. Log in to your PayPal account.
  2. Click Resolution Center near the top of the page.
  3. Click Dispute a Transaction.
  4. Select either Item dispute or Unauthorized transaction, depending on the nature of your dispute.
  5. Follow the directions.

It's extremely important to report any suspected instances of fraud. Not only will this protect you, it will also help make the web a safer place to do business.

Here are some types of fraudulent activity. Please follow the steps we've included below to report them:

  • Unauthorized activity on your PayPal account.
  • Fake PayPal emails or spoof websites.
  • Items you didn't receive or a potential fraudulent seller.

Unauthorized activity on your PayPal account

If you notice unauthorized account activity, report it to us immediately through the Resolution Center:

  1. Log in to your PayPal account.
  2. Click Resolution Center near the top of the page.
  3. Click Dispute a Transaction.
  4. Select Unauthorized transaction and click Continue.
  5. Follow the steps to report the transaction.

Fake PayPal emails or spoof websites

If you received what looks like a fake PayPal email, or you've come across a spoof PayPal website, please report it to us by forwarding the original email or URL to spoof@paypal.com.

Items not received or a potential fraudulent seller

If you sent a payment but haven't received what you paid for, or believe the seller to be fraudulent, you should visit our Resolution Center. We've developed several programs to help protect you, and opening a dispute is the first step to help get your problem resolved. Here's how:

  1. Log in to your PayPal account.
  2. Click Resolution Center near the top of the page.
  3. Click Dispute a Transaction.
  4. Select either Item dispute or Unauthorized transaction, depending on the nature of your dispute.
  5. Follow the directions.

It's extremely important to report any suspected instances of fraud. Not only will this protect you, it will also help make PayPal a safer place to do business.

Here are some types of fraudulent activity. Please follow the steps we've included below to report them:

  • Unauthorized activity on your PayPal account.
  • Fake PayPal emails or spoof websites.
  • Items you didn't receive or a potentially fraudulent seller.

Unauthorized activity on your PayPal account

If you notice unauthorized account activity, report it to us immediately through the Resolution Center.

Here's how to report unauthorized transactions:

  1. Log in to your PayPal Account.
  2. Click Resolution Center.
  3. You will have the option of:
    - Clicking Dispute a Transaction, or
    - Clicking the heading Report a Problem and then clicking Report a Problem
  4. Select the transaction ID you want to dispute and click Continue.
  5. Select "Unauthorized transaction" then click Continue.
  6. Follow the instructions.

Fake PayPal emails or spoof websites

If you received what looks like a fake PayPal email, or if you've come across a spoof PayPal website, please report it to us by forwarding the original email or URL to spoof@paypal.com.

Items not received or a potentially fraudulent seller

If you've sent a payment but haven't received what you paid for, or believe the seller to be fraudulent, you should visit our Resolution Center. We've developed several programs to help protect you, and opening a dispute is the first step to help get your problem resolved.

Here's how to file a dispute:

  1. Log in to your PayPal Account.
  2. Click Resolution Center.
  3. You will have the option of:
    - Clicking Dispute a Transaction, or
    - Clicking the heading Report a Problem and then clicking Report a Problem
  4. Select the transaction ID you want to dispute and click Continue.
  5. Select "Item dispute," then click Continue.
  6. Follow the instructions.

 

How do I report a fake PayPal email or website?

If you think you received a fake PayPal email or have come across a fake (spoof) PayPal website, please report it to us immediately.

 

To report a fake email:

  1. Forward the email to spoof@paypal.com without making any changes to it.
  2. Delete it and don't click any links or attachments in a suspicious email.

To report a spoof website:

  1. Click Report fake website.
  2. Fill out the form and click Continue.

Visit the PayPal Security Center for information and tools to help protect your identity and avoid fraud.

If you think you received a fake PayPal email or have come across a fake PayPal website, please report it to us immediately.

To report a fake email:

  1. Forward the email to spoof@paypal.com.
  2. Do not change the subject line and do not send the message as an attachment.
  3. Delete the email from your inbox.

To report a fake website:

  1. Go to www.paypal.com and click Security near the bottom of the page.
  2. Click Report a problem under "Helpful Security Links."
  3. Click the Report Suspicious Activity tab.
  4. Click Report a Spoof Website and follow the link in the text.

Visit the PayPal Security Center for information and tools to help protect your identity and avoid fraud.

If you think you received a fake PayPal email or have come across a fake (spoof) PayPal website, please report it to us immediately.

 

To report a fake email:

  1. Forward the email to spoof@paypal.com without making any changes to it.
  2. Delete it and don't click any links or attachments in a suspicious email.

To report a spoof website:

  1. Click Report fake website.
  2. Fill out the form and click Continue.

Visit the PayPal Security Center for information and tools to help protect your identity and avoid fraud.

If you think you received a fake PayPal email or have come across a fake PayPal website, please report it to us immediately.

To report a fake email:

  1. Forward the email to spoof@paypal.com.
  2. Do not change the subject line and do not send the message as an attachment.
  3. Delete the email from your inbox.

To report a fake website:

  1. Go to www.paypal.com and click Security near the bottom of the page.
  2. Click Report a problem under "Helpful Security Links."
  3. Click the Report Suspicious Activity tab.
  4. Click Report a Spoof Website and follow the link in the text.

Visit the PayPal Security Center for information and tools to help protect your identity and avoid fraud.

If you think you received a fake PayPal email or have come across a fake PayPal website, please report it to us immediately.

To report a fake email:

  1. Forward the email to spoof@paypal.com.
  2. Do not change the subject line and do not send the message as an attachment.
  3. Delete the email from your inbox.

To report a fake website:

  1. Go to www.paypal.com and click Security near the bottom of the page.
  2. Click Report a problem under "Helpful Security Links."
  3. Click the Report Suspicious Activity tab.
  4. Click Report a Spoof Website and follow the link in the text.

Visit the PayPal Security Center for information and tools to help protect your identity and avoid fraud.

If you think you received a fake PayPal email or have come across a fake PayPal website, please report it to us immediately.

To report a fake email:

  1. Forward the email to spoof@paypal.com.
  2. Do not change the subject line and do not send the message as an attachment.
  3. Delete the email from your inbox.

To report a fake website:

  1. Go to www.paypal.com and click Security near the bottom of the page.
  2. Click Report a problem under "Helpful Security Links."
  3. Click the Report Suspicious Activity tab.
  4. Click Report a Spoof Website and follow the link in the text.

Visit the PayPal Security Center for information and tools to help protect your identity and avoid fraud.

If you think you received a fake PayPal email or have come across a fake PayPal website, please report it to us immediately.

To report a fake email:

  1. Forward the email to spoof@paypal.com.
  2. Do not change the subject line and do not send the message as an attachment.
  3. Delete the email from your inbox.

To report a fake website:

  1. Go to www.paypal.ca and click Security and Protection near the bottom of the page.
  2. Click Report a Problem under "All Security and Protection Topics".
  3. Click the Report Suspicious Activity tab.
  4. Click Report a Spoof Website and follow the link in the text.

Visit the PayPal Security Center for information and tools to help protect your identity and avoid fraud.

What is Buyer Abuse?
 

PayPal takes action against buyers with a history of abusing our policies. This includes buyers who may be filing dishonest or excessive disputes, claims, chargebacks, or bank transfer returns.

We offer buyers purchase protection for the following:

  • Unauthorized account access and use
  • Items not received from the seller
  • Items significantly not as described

However, our purchase protection does not currently cover buyer remorse or issues not listed above that buyers may experience with their purchases.

If you suspect that you are being targeted by a buyer while the case is open, please send us as much information as possible about any related transactions and why you think the buyer may be at fault.

If the case has already been closed, you can appeal the decision on your claim and specifically reference “buyer abuse” as the reason for the appeal.

In both of these cases, we recommend you provide more objective evidence of abuse. While we cannot promise action based on an isolated event, documented and repeated incidences of abuse that multiple parties can attest to provides us with stronger and more defensible justification to take action against a buyer. Due to privacy regulations, we cannot provide you with direct feedback about actions taken against any other PayPal accountholders, inclusive of abusive buyers you may have interacted with in the past, but your input and participation is highly valued.

Providing objective evidence about dishonest practices that buyers use, particularly evidence that can be corroborated helps us improve the quality of our buyers and promotes greater trust and safety when transacting with us.

PayPal takes action against buyers with a history of abusing our policies. This includes buyers who may be filing dishonest or excessive disputes, claims, chargebacks, or bank transfer returns.

We offer buyers purchase protection for the following:

  • Unauthorized account access and use
  • Items not received from the seller
  • Items significantly not as described

However, our purchase protection does not currently cover buyer remorse or issues not listed above that buyers may experience with their purchases.

If you suspect that you are being targeted by a buyer while the case is open, please send us as much information as possible about any related transactions and why you think the buyer may be at fault.

If the case has already been closed, you can appeal the decision on your claim and specifically reference “buyer abuse” as the reason for the appeal.

In both of these cases, we recommend you provide more objective evidence of abuse. While we cannot promise action based on an isolated event, documented and repeated incidences of abuse that multiple parties can attest to provides us with stronger and more defensible justification to take action against a buyer. Due to privacy regulations, we cannot provide you with direct feedback about actions taken against any other PayPal accountholders, inclusive of abusive buyers you may have interacted with in the past, but your input and participation is highly valued.

Providing objective evidence about dishonest practices that buyers use, particularly evidence that can be corroborated helps us improve the quality of our buyers and promotes greater trust and safety when transacting with us.

PayPal takes action against buyers with a history of abusing our policies. This includes buyers who may be filing dishonest or excessive disputes, claims, chargebacks, or bank transfer returns.

We offer buyers purchase protection for the following:

  • Unauthorized account access and use
  • Items not received from the seller
  • Items significantly not as described

However, our purchase protection does not currently cover buyer remorse or issues not listed above that buyers may experience with their purchases.

If you suspect that you are being targeted by a buyer while the case is open, please send us as much information as possible about any related transactions and why you think the buyer may be at fault.

If the case has already been closed, you can appeal the decision on your claim and specifically reference “buyer abuse” as the reason for the appeal.

In both of these cases, we recommend you provide more objective evidence of abuse. While we cannot promise action based on an isolated event, documented and repeated incidences of abuse that multiple parties can attest to provides us with stronger and more defensible justification to take action against a buyer. Due to privacy regulations, we cannot provide you with direct feedback about actions taken against any other PayPal accountholders, inclusive of abusive buyers you may have interacted with in the past, but your input and participation is highly valued.

Providing objective evidence about dishonest practices that buyers use, particularly evidence that can be corroborated helps us improve the quality of our buyers and promotes greater trust and safety when transacting with us.

PayPal takes action against buyers with a history of abusing our policies. This includes buyers who may be filing dishonest or excessive disputes, claims, chargebacks, or bank transfer returns.

We offer buyers purchase protection for the following:

  • Unauthorized account access and use
  • Items not received from the seller
  • Items significantly not as described

However, our purchase protection does not currently cover buyer remorse or issues not listed above that buyers may experience with their purchases.

If you suspect that you are being targeted by a buyer while the case is open, please send us as much information as possible about any related transactions and why you think the buyer may be at fault.

If the case has already been closed, you can appeal the decision on your claim and specifically reference “buyer abuse” as the reason for the appeal.

In both of these cases, we recommend you provide more objective evidence of abuse. While we cannot promise action based on an isolated event, documented and repeated incidences of abuse that multiple parties can attest to provides us with stronger and more defensible justification to take action against a buyer. Due to privacy regulations, we cannot provide you with direct feedback about actions taken against any other PayPal accountholders, inclusive of abusive buyers you may have interacted with in the past, but your input and participation is highly valued.

Providing objective evidence about dishonest practices that buyers use, particularly evidence that can be corroborated helps us improve the quality of our buyers and promotes greater trust and safety when transacting with us.

PayPal takes action against buyers with a history of abusing our policies. This includes buyers who may be filing dishonest or excessive disputes, claims, chargebacks, or bank transfer returns.

We offer buyers purchase protection for the following:

  • Unauthorized account access and use
  • Items not received from the seller
  • Items significantly not as described

However, our purchase protection does not currently cover buyer remorse or issues not listed above that buyers may experience with their purchases.

If you suspect that you are being targeted by a buyer while the case is open, please send us as much information as possible about any related transactions and why you think the buyer may be at fault.

If the case has already been closed, you can appeal the decision on your claim and specifically reference “buyer abuse” as the reason for the appeal.

In both of these cases, we recommend you provide more objective evidence of abuse. While we cannot promise action based on an isolated event, documented and repeated incidences of abuse that multiple parties can attest to provides us with stronger and more defensible justification to take action against a buyer. Due to privacy regulations, we cannot provide you with direct feedback about actions taken against any other PayPal accountholders, inclusive of abusive buyers you may have interacted with in the past, but your input and participation is highly valued.

Providing objective evidence about dishonest practices that buyers use, particularly evidence that can be corroborated helps us improve the quality of our buyers and promotes greater trust and safety when transacting with us.

PayPal takes action against buyers with a history of abusing our policies. This includes buyers who may be filing dishonest or excessive disputes, claims, chargebacks, or bank transfer returns.

We offer buyers purchase protection for the following:

  • Unauthorized account access and use
  • Items not received from the seller
  • Items significantly not as described

However, our purchase protection does not currently cover buyer remorse or issues not listed above that buyers may experience with their purchases.

If you suspect that you are being targeted by a buyer while the case is open, please send us as much information as possible about any related transactions and why you think the buyer may be at fault.

If the case has already been closed, you can appeal the decision on your claim and specifically reference “buyer abuse” as the reason for the appeal.

In both of these cases, we recommend you provide more objective evidence of abuse. While we cannot promise action based on an isolated event, documented and repeated incidences of abuse that multiple parties can attest to provides us with stronger and more defensible justification to take action against a buyer. Due to privacy regulations, we cannot provide you with direct feedback about actions taken against any other PayPal accountholders, inclusive of abusive buyers you may have interacted with in the past, but your input and participation is highly valued.

Providing objective evidence about dishonest practices that buyers use, particularly evidence that can be corroborated helps us improve the quality of our buyers and promotes greater
trust and safety when transacting with us.


PayPal takes action against buyers with a history of abusing our policies. This includes buyers who may be filing dishonest or excessive disputes, claims, chargebacks, or bank transfer returns.

We offer buyers purchase protection for the following:

  • Unauthorized account access and use
  • Items not received from the seller
  • Items significantly not as described

However, our purchase protection does not currently cover buyer remorse or issues not listed above that buyers may experience with their purchases.

If you suspect that you are being targeted by a buyer while the case is open, please send us as much information as possible about any related transactions and why you think the buyer may be at fault.

If the case has already been closed, you can appeal the decision on your claim and specifically reference “buyer abuse” as the reason for the appeal.

In both of these cases, we recommend you provide more objective evidence of abuse. While we cannot promise action based on an isolated event, documented and repeated incidences of abuse that multiple parties can attest to provides us with stronger and more defensible justification to take action against a buyer. Due to privacy regulations, we cannot provide you with direct feedback about actions taken against any other PayPal accountholders, inclusive of abusive buyers you may have interacted with in the past, but your input and participation is highly valued.

Providing objective evidence about dishonest practices that buyers use, particularly evidence that can be corroborated helps us improve the quality of our buyers and promotes greater trust and safety when transacting with us.


Why is my PayPal account limited?

Reasons for Account Limitations

There are a number of reasons why your account could be limited. For instance, if we suspect someone could be using your account without your knowledge, we’ll limit it for your protection and look into the fraudulent activity.

We’ll also limit your account if your debit or credit card issuer alerts us that someone has used your card without your permission. Similarly, if your bank lets us know that there have been unauthorized transfers between your PayPal account and your bank account, your PayPal account will be limited.

In other cases, your account could be limited in order to comply with regulatory requirements. For example, requesting certain products, like a debit card, can trigger federal and state laws, and we may limit your account while we work together to satisfy those requirements.

Likewise, if you’re not in compliance with our Acceptable Use Policy, you’ll find that your account has been limited. Selling banned items such as prescription drugs or guns is an example of a violation of the Acceptable Use Policy.

Another reason why your account could be limited is seller performance indicating your account is high risk. For example, receiving an unusually high number of claims and chargebacks from your buyers is an indication of poor seller performance. If you start selling an entirely new type of product, such as a higher-cost item like jewelry, or if your typical sales volume increases rapidly, your account may be limited while we do a review.

 

How to improve your seller performance

Receiving an elevated number of claims and chargebacks from your buyers is an indication of poor seller performance, which can lead to account limitations. Following some simple guidelines can help you improve your performance and reduce the likelihood of limitations. Overall, communication and information are key.

You should:

  • Provide photos and detailed product descriptions.
  • Be upfront about policies such as shipping and returns.
  • Ship orders promptly and track shipments.
  • Respond quickly to any messages from buyers.
  • Work to amicably resolve any problems.
  • Ship to the address provided in the transaction details page.
  • Use quality shipping materials to prevent damage.

Following these guidelines will help reduce the number of chargebacks, disputes, and unhappy customers, which will in turn reduce the chances of account limitations.

 

How a Limitation impacts your account

If your account is limited, you’ll most likely be unable to send or withdraw money, and you might find that you can’t accept payments or add money to the account. In most cases, we’ll email you or you’ll see an alert on your Account Overview before a limitation goes into effect. If you log in to PayPal and address this warning when prompted, you may be able to prevent the limitation.

Reasons for Account Limitations

There are a number of reasons why your account could be limited. For instance, if we suspect someone could be using your account without your knowledge, we’ll limit it for your protection and look into the fraudulent activity.

We’ll also limit your account if your debit or credit card issuer alerts us that someone has used your card without your permission. Similarly, if your bank lets us know that there have been unauthorized transfers between your PayPal account and your bank account, your PayPal account will be limited.

In other cases, your account could be limited in order to comply with regulatory requirements. For example, requesting certain products, like a debit card, can trigger federal and state laws, and we may limit your account while we work together to satisfy those requirements.

Likewise, if you’re not in compliance with our Acceptable Use Policy, you’ll find that your account has been limited. Selling banned items such as prescription drugs or guns is an example of a violation of the Acceptable Use Policy.

Another reason why your account could be limited is seller performance indicating your account is high risk. For example, receiving an unusually high number of claims and chargebacks from your buyers is an indication of poor seller performance. If you start selling an entirely new type of product, such as a higher-cost item like jewelry, or if your typical sales volume increases rapidly, your account may be limited while we do a review.

 

How to improve your seller performance

Receiving an elevated number of claims and chargebacks from your buyers is an indication of poor seller performance, which can lead to account limitations. Following some simple guidelines can help you improve your performance and reduce the likelihood of limitations. Overall, communication and information are key.

You should:

  • Provide photos and detailed product descriptions.
  • Be upfront about policies such as shipping and returns.
  • Ship orders promptly and track shipments.
  • Respond quickly to any messages from buyers.
  • Work to amicably resolve any problems.
  • Ship to the address provided in the transaction details page.
  • Use quality shipping materials to prevent damage.

Following these guidelines will help reduce the number of chargebacks, disputes, and unhappy customers, which will in turn reduce the chances of account limitations.

 

How a Limitation impacts your account

If your account is limited, you’ll most likely be unable to send or withdraw money, and you might find that you can’t accept payments or add money to the account. In most cases, we’ll email you or you’ll see an alert on your Account Overview before a limitation goes into effect. If you log in to PayPal and address this warning when prompted, you may be able to prevent the limitation.

Reasons for Account Limitations

There are a number of reasons why your account could be limited. For instance, if we suspect someone could be using your account without your knowledge, we’ll limit it for your protection and look into the fraudulent activity.

We’ll also limit your account if your debit or credit card issuer alerts us that someone has used your card without your permission. Similarly, if your bank lets us know that there have been unauthorized transfers between your PayPal account and your bank account, your PayPal account will be limited.

In other cases, your account could be limited in order to comply with regulatory requirements. For example, requesting certain products, like a debit card, can trigger federal and state laws, and we may limit your account while we work together to satisfy those requirements.

Likewise, if you’re not in compliance with our Acceptable Use Policy, you’ll find that your account has been limited. Selling banned items such as prescription drugs or guns is an example of a violation of the Acceptable Use Policy.

Another reason why your account could be limited is seller performance indicating your account is high risk. For example, receiving an unusually high number of claims and chargebacks from your buyers is an indication of poor seller performance. If you start selling an entirely new type of product, such as a higher-cost item like jewelry, or if your typical sales volume increases rapidly, your account may be limited while we do a review.

 

How to improve your seller performance

Receiving an elevated number of claims and chargebacks from your buyers is an indication of poor seller performance, which can lead to account limitations. Following some simple guidelines can help you improve your performance and reduce the likelihood of limitations. Overall, communication and information are key.

You should:

  • Provide photos and detailed product descriptions.
  • Be upfront about policies such as shipping and returns.
  • Ship orders promptly and track shipments.
  • Respond quickly to any messages from buyers.
  • Work to amicably resolve any problems.
  • Ship to the address provided in the transaction details page.
  • Use quality shipping materials to prevent damage.

Following these guidelines will help reduce the number of chargebacks, disputes, and unhappy customers, which will in turn reduce the chances of account limitations.

 

How a Limitation impacts your account

If your account is limited, you’ll most likely be unable to send or withdraw money, and you might find that you can’t accept payments or add money to the account. In most cases, we’ll email you or you’ll see an alert on your Account Overview before a limitation goes into effect. If you log in to PayPal and address this warning when prompted, you may be able to prevent the limitation.

Reasons for Account Limitations

There are a number of reasons why your account could be limited. For instance, if we suspect someone could be using your account without your knowledge, we’ll limit it for your protection and look into the fraudulent activity.

We’ll also limit your account if your debit or credit card issuer alerts us that someone has used your card without your permission. Similarly, if your bank lets us know that there have been unauthorized transfers between your PayPal account and your bank account, your PayPal account will be limited.

In other cases, your account could be limited in order to comply with regulatory requirements. For example, requesting certain products, like a debit card, can trigger federal and state laws, and we may limit your account while we work together to satisfy those requirements.

Likewise, if you’re not in compliance with our Acceptable Use Policy, you’ll find that your account has been limited. Selling banned items such as prescription drugs or guns is an example of a violation of the Acceptable Use Policy.

Another reason why your account could be limited is seller performance indicating your account is high risk. For example, receiving an unusually high number of claims and chargebacks from your buyers is an indication of poor seller performance. If you start selling an entirely new type of product, such as a higher-cost item like jewelry, or if your typical sales volume increases rapidly, your account may be limited while we do a review.

 

How to improve your seller performance

Receiving an elevated number of claims and chargebacks from your buyers is an indication of poor seller performance, which can lead to account limitations. Following some simple guidelines can help you improve your performance and reduce the likelihood of limitations. Overall, communication and information are key.

You should:

  • Provide photos and detailed product descriptions.
  • Be upfront about policies such as shipping and returns.
  • Ship orders promptly and track shipments.
  • Respond quickly to any messages from buyers.
  • Work to amicably resolve any problems.
  • Ship to the address provided in the transaction details page.
  • Use quality shipping materials to prevent damage.

Following these guidelines will help reduce the number of chargebacks, disputes, and unhappy customers, which will in turn reduce the chances of account limitations.

 

How a Limitation impacts your account

If your account is limited, you’ll most likely be unable to send or withdraw money, and you might find that you can’t accept payments or add money to the account. In most cases, we’ll email you or you’ll see an alert on your Account Overview before a limitation goes into effect. If you log in to PayPal and address this warning when prompted, you may be able to prevent the limitation.

Reasons for Account Limitations

There are a number of reasons why your account could be limited. For instance, if we suspect someone could be using your account without your knowledge, we’ll limit it for your protection and look into the fraudulent activity.

We’ll also limit your account if your debit or credit card issuer alerts us that someone has used your card without your permission. Similarly, if your bank lets us know that there have been unauthorized transfers between your PayPal account and your bank account, your PayPal account will be limited.

In other cases, your account could be limited in order to comply with regulatory requirements. For example, requesting certain products, like a debit card, can trigger federal and state laws, and we may limit your account while we work together to satisfy those requirements.

Likewise, if you’re not in compliance with our Acceptable Use Policy, you’ll find that your account has been limited. Selling banned items such as prescription drugs or guns is an example of a violation of the Acceptable Use Policy.

Another reason why your account could be limited is seller performance indicating your account is high risk. For example, receiving an unusually high number of claims and chargebacks from your buyers is an indication of poor seller performance. If you start selling an entirely new type of product, such as a higher-cost item like jewelry, or if your typical sales volume increases rapidly, your account may be limited while we do a review.

 

How to improve your seller performance

Receiving an elevated number of claims and chargebacks from your buyers is an indication of poor seller performance, which can lead to account limitations. Following some simple guidelines can help you improve your performance and reduce the likelihood of limitations. Overall, communication and information are key.

You should:

  • Provide photos and detailed product descriptions.
  • Be upfront about policies such as shipping and returns.
  • Ship orders promptly and track shipments.
  • Respond quickly to any messages from buyers.
  • Work to amicably resolve any problems.
  • Ship to the address provided in the transaction details page.
  • Use quality shipping materials to prevent damage.

Following these guidelines will help reduce the number of chargebacks, disputes, and unhappy customers, which will in turn reduce the chances of account limitations.

 

How a Limitation impacts your account

If your account is limited, you’ll most likely be unable to send or withdraw money, and you might find that you can’t accept payments or add money to the account. In most cases, we’ll email you or you’ll see an alert on your Account Overview before a limitation goes into effect. If you log in to PayPal and address this warning when prompted, you may be able to prevent the limitation.

Reasons for Account Limitations

There are a number of reasons why your account could be limited. For instance, if we suspect someone could be using your account without your knowledge, we’ll limit it for your protection and look into the fraudulent activity.

We’ll also limit your account if your debit or credit card issuer alerts us that someone has used your card without your permission. Similarly, if your bank lets us know that there have been unauthorized transfers between your PayPal account and your bank account, your PayPal account will be limited.

In other cases, your account could be limited in order to comply with regulatory requirements. For example, requesting certain products, like a debit card, can trigger federal and state laws, and we may limit your account while we work together to satisfy those requirements.

Likewise, if you’re not in compliance with our Acceptable Use Policy, you’ll find that your account has been limited. Selling banned items such as prescription drugs or guns is an example of a violation of the Acceptable Use Policy.

Another reason why your account could be limited is seller performance indicating your account is high risk. For example, receiving an unusually high number of claims and chargebacks from your buyers is an indication of poor seller performance. If you start selling an entirely new type of product, such as a higher-cost item like jewelry, or if your typical sales volume increases rapidly, your account may be limited while we do a review.

 

How to improve your seller performance

Receiving an elevated number of claims and chargebacks from your buyers is an indication of poor seller performance, which can lead to account limitations. Following some simple guidelines can help you improve your performance and reduce the likelihood of limitations. Overall, communication and information are key.

You should:

  • Provide photos and detailed product descriptions.
  • Be upfront about policies such as shipping and returns.
  • Ship orders promptly and track shipments.
  • Respond quickly to any messages from buyers.
  • Work to amicably resolve any problems.
  • Ship to the address provided in the transaction details page.
  • Use quality shipping materials to prevent damage.

Following these guidelines will help reduce the number of chargebacks, disputes, and unhappy customers, which will in turn reduce the chances of account limitations.

 

How a Limitation impacts your account

If your account is limited, you’ll most likely be unable to send or withdraw money, and you might find that you can’t accept payments or add money to the account. In most cases, we’ll email you or you’ll see an alert on your Account Overview before a limitation goes into effect. If you log in to PayPal and address this warning when prompted, you may be able to prevent the limitation.

 

What is an unauthorized payment?
When someone makes a payment from a credit card, bank account, or PayPal account without the account holder's actual authority, the payment is most likely considered an unauthorized payment. Under seller protection, sellers who meet the eligibility guidelines are protected if the payment was unauthorized. When someone makes a payment from a credit card, bank account, or PayPal account without the account holder's actual authority, the payment is most likely considered an unauthorized payment. Under seller protection, sellers who meet the eligibility guidelines are protected if the payment was unauthorized. When someone makes a payment from a credit card, bank account, or PayPal account without the account holder's actual authority, the payment is most likely considered an unauthorized payment. Under seller protection, sellers who meet the eligibility guidelines are protected if the payment was unauthorized. When someone makes a payment from a credit card, bank account, or PayPal account without the account holder's actual authority, the payment is most likely considered an unauthorized payment. Under seller protection, sellers who meet the eligibility guidelines are protected if the payment was unauthorized. When someone makes a payment from a credit card, bank account, or PayPal account without the account holder's actual authority, the payment is most likely considered an unauthorized payment. Under seller protection, sellers who meet the eligibility guidelines are protected if the payment was unauthorized. When someone makes a payment from a credit card, bank account, or PayPal account without the account holder's actual authority, the payment is most likely considered an unauthorized payment. Under seller protection, sellers who meet the eligibility guidelines are protected if the payment was unauthorized. When someone makes a payment from a credit card, bank account, or PayPal account without the account holder's actual authority, the payment is most likely considered an unauthorized payment. Under seller protection, sellers who meet the eligibility guidelines are protected if the payment was unauthorized. When someone makes a payment from a credit card, bank account, or PayPal account without the account holder's actual authority, the payment is most likely considered an unauthorized payment. Under seller protection, sellers who meet the eligibility guidelines are protected if the payment was unauthorized.