Help Center answers

What are disputes and claims?

You can report a problem transaction and ask your seller for help by opening a dispute in the Resolution Center. After you open a dispute, you can exchange messages with your seller to work out the problem.

Before you open a dispute, though, we recommend you contact the seller directly and try to resolve the issue. This is often faster than filing a dispute.

You can open a dispute if:
  • You never received your item or you received an item that was significantly different than the description.
  • You paid for your item within the last 45 calendar days.

You can ask PayPal to help resolve the problem by escalating a dispute to a claim within 20 days of the date the dispute was opened. PayPal will investigate the claim and decide the outcome.

Often, buyers will escalate to a claim if they feel that they won’t be able to work out the problem with a seller. Sellers might escalate to a claim if they would rather not communicate with a buyer or if they can prove that a buyer's claim is untrue.
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