If you bought something on eBay but didn't receive it or you received something that's significantly not as described, PayPal Buyer Protection can help.
PayPal Buyer Protection covers eligible transactions for the full purchase price plus original shipping charges. Some purchases - like vehicles in the Motors category, capital equipment in the Business & Industrial category, and Real Estate -- aren't eligible for PayPal Buyer Protection.
To qualify for PayPal Buyer Protection:
Use PayPal to buy an eligible item on eBay.
Pay for the item with one payment. Items purchased with multiple payments aren't eligible.
Send your payment by clicking the Pay For It button on the eBay invoice or by clicking the Pay Now button on the eBay item page.
Let the seller know there's a problem with the transaction by opening a dispute in the Resolution Centre within 45 days of making your payment. Then, escalate the dispute to a claim within 20 days of the date you opened the dispute.
Keep your PayPal account in good standing.
Find out more about PayPal Buyer Protection in our PayPal User Agreement.
You can report your problem in the PayPal Resolution Centre or the eBay Resolution Centre. Either way, you’ll receive the same coverage.
To find out how to report a problem on eBay, go to eBay and click "Resolution Centre" at the bottom of any page.
If your item is eligible for Buyer Protection, it will be automatically inserted into the payments section of eBay's item description page. To learn more about Buyer Protection or which items are eligible, go to the Security Centre and click Buying Safely.
Yes. First, open a dispute within 45 days of your payment and try to work out the problem with the seller through the Dispute Resolution process in the Resolution Centre. If you're unable to resolve the dispute, you can escalate the dispute to a claim within 20 days of the date the dispute was opened. If you do not escalate the dispute to a claim within 20 days, PayPal will close the dispute.
To learn how our dispute process works, review the step-by-step guide in the Resolution Centre.