Policy Updates

 

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Policy Updates

 

This page informs users in advance of important changes to the PayPal service, its User Agreement, or other policies. This page displays policy updates with future effective dates. Go to “Past Policy Updates” for previous policy updates.

 

Notice of Amendment to PayPal Legal Agreements

Issued: Sept 11, 2018 (for Effective Dates see each individual agreement below)

 

Please read this document.

We’re making changes to the legal agreements that govern your relationship with PayPal. 

We encourage you to carefully review this notice to familiarise yourself with the changes that are being made.

You do not need to do anything to accept the changes as they will automatically come into effect on the Effective Dates shown below. Should you decide you do not wish to accept them you can notify us before the above date to close your account immediately without incurring any additional charges.

Please review the current Legal Agreements in effect
 


Notice of amendment to the PayPal User Agreement.

Effective Date: Sept 11, 2018

 

You can find the PayPal User Agreement currently in force by clicking here or accessing it via the “Legal” or “Legal Agreements” footer on most PayPal site pages.

Sections of the PayPal User Agreement have been amended:

  • to clarify and reorganise existing wording, including the following existing sections:

    Section

    Amendment

    Section 4.6 (Refused Transactions)

    This section is amended to futher clarify how PayPal will return any refunded or denied payments to you. 

    Section 8.2 (Currency Conversion)

    This section is amended to further clarify what happens when your transaction involves a currency conversion.

    Section A3.1 (Currency Conversion)

    This section is amended in line with the amendments to section 8.2.

    ; and
  • correct minor typographical errors.

 

 

Notice of amendment to the PayPal User Agreement.

Effective Date: Dec 11, 2018

 

You can find the amended PayPal User Agreement below the version of that agreement currently in force by clicking here or accessing it via the “Legal” or “Legal Agreements” footer on most PayPal site pages.

1. Funding Sources

We have amended section 3.1 (Linking your Funding Source) to clarify what we may do and what you may do if the information about your Funding Source changes (for instance, if your credit card expires).  Section 3.1 now reads as follows (with amendments underlined):

3.1 Linking your Funding Source. You can link or unlink a debit card, a credit card, a pre-paid card (in certain cases), a bank account and/or PayPal Credit as a Funding Source for your Account.   Please keep your Funding Source information current (i.e. credit card number and expiration date).  If this information changes, we may update it at our sole discretion without any action on your part, according to information provided by your bank or card issuer and third parties (including but not limited to our financial services partners and the card networks).  If you do not want us to update your Funding Source information, you may contact your bank or card issuer to request this or remove the Funding Source in your Account Profile. If we update your Funding Source information, we may retain any preference setting attached to it.

You may choose to confirm your card or bank account, so that we can verify that the card or bank account is valid and that you are its owner.  We may allow you to do this by following the Link and Confirm Card process (for cards) or the Bank Confirmation process (for bank accounts) or other processes which we may notify to you or which we may publish from time to time.”

2. Currency Conversion

Section 8.2 (Currency Conversion) has been amended further to clarify what happens when you opt out of a currency conversion by PayPal before you complete your payment during checkout.  The relevant part of section 8.2 now reads as follows (presented in context with the clause heading, with added wording underlined):

“8.2 Currency Conversion.

Depending on the country you reside in and the type of Funding Source used for your payment, you may opt out of a currency conversion by PayPal before you complete your payment during checkout, in which case PayPal has no liability to you for your use of other currency conversion options.

…”

3. Fees – Personal Transaction payments

We are pleased to announce that:

  • you won’t be charged any fees (except in respect of Currency Conversion) to send a Domestic Personal Transaction payment (i.e. a Personal Transaction payment to another User with their registered address in the same country);
  • you won’t be charged any fees (except in respect of Currency Conversion) to send a Cross Border Personal Transaction payment in Euro or Swedish Krona to another User with their registered address in the European Economic Area; and
  • you will no longer be charged the Additional Personal Transaction payment Fee for Cross Border Personal Transaction payments.

           

Section A1 of Schedule 1 now reads as follows:

“A1. Personal Transaction payment Fees

Note that the sender pays the Fee. Please see A4.2.3 of this Schedule 1 for more information.

The Personal Transaction payment Fee will be shown at the time of payment. 

Where there is stated to be a percentage-based Fee and/or Fixed Fee component, please refer to A4.5, A4.6 and A4.7 of this Schedule 1 for more details.

A1.1 Domestic Personal Transaction payment Fees

Activity

Fee

Sending  a Domestic Personal Transaction payment

Free (when no currency conversion is involved)

A1.2 Cross Border Personal Transaction payment Fees

A1.2.1 Cross Border Personal Transaction payments sent to the EEA in Euro or Swedish Krona

Activity

Fee.

Sending  a Cross Border Personal Transaction payment to the EEA in Euro or Swedish Krona

Free (when no currency conversion is involved)

A1.2.2 Other Cross Border Personal Transaction payments

To determine the Fee for a Cross Border Personal Transaction payment sent to a User in a specific country, please follow the steps below.

Step 1. Find the country and related country group in which the recipient’s registered address is located. See A4.4 of this Schedule 1 for further reference. Ask the recipient if you are not sure (second column).

Step 2. Find the applicable Personal Transaction Payment Fee based on the amount you are sending (third and fourth column).

Activity

Country of recipient’s Account

Personal Transaction payment Fee (based on sent amount^)

0-99.99 EUR

100 + EUR

Sending a Cross Border Personal Transaction payment

US, Canada, Northern Europe, Europe I, Europe II

 

1.99 EUR

1.99 EUR

Any other country

1.99 EUR

3.99 EUR

^If the transaction is funded in a currency other than EUR, we will rate it according to the equivalent amount in EUR, calculated using the prevailing base exchange rate pursuant to section 8.2.

† If funded in a foreign currency, then a comparable amount in that currency.

Fees – Charity Pricing

We are increasing the Charity Fixed Fee at section A3.10.2 (Charity Fixed Fee) in Schedule 1 for receiving payments in Brazilian Real (where available) from 0.40 Brazilian Real to 0.60 Brazilian Real.  We have amended the relevant part of section A3.10.2 (Charity Fixed Fee) in Schedule 1 as follows with amended text underlined:

“A3.10.2 Charity Fixed Fee

Depending on the payment currency received:

Brazilian Real:

0.60 BRL

…”

5. Other changes

Sections of the PayPal User Agreement have been amended to clarify and reorganise existing wording and correct minor typographical errors.

 

 

Notice of amendment to the PayPal Hosted Solution and eTerminal Agreement

Effective Date: Dec 11, 2018

You can find the amended PayPal Hosted Solution and eTerminal Agreement below the version of that agreement currently in force by clicking here or accessing it via the “Legal” or “Legal Agreements” footer on most PayPal site pages.

1. Termination and suspension

We are amending sections 8.1 and 8.4 to:

a. increase the prior notice you are required to give to PayPal to terminate the PayPal Hosted Solution and eTerminal Agreement from 10 days to 30 days; and

b. clarify and reorganise existing wording.

Sections 8.1 and 8.4 now read as follows (presented in context with the root clause and with added/amended wording underlined):

8. Termination and suspension

1. By you. You may terminate this Agreement by giving 30 days’ prior notice to PayPal Customer Service of your intent to either:

a. terminate this Agreement. PayPal Customer Service will confirm termination via email. This option lets you stop using your Product and paying for it, but your PayPal Account remains open and its User Agreement remains in effect; or

b. close the PayPal Account that you use with your Product (see the User Agreement for more information).  This option terminates this Agreement, letting you stop using your Product and paying for it, and initiates the closure process for your PayPal Account.  Your PayPal Account remains open and its User Agreement remains in effect until the closure of the PayPal Account takes effect, subject further to the provisions relating to closing your PayPal Account in the User Agreement.

4. Effect of termination. When this Agreement terminates, you must immediately stop using your Product, and PayPal may prevent or hinder you from using it after termination. If you nevertheless use a Product after termination of this Agreement, then this Agreement will continue to apply to your use of that Product until you give effect to the termination by stopping your use of that Product. The following clauses in this Agreement shall survive termination of this agreement and continue in full force and effect: Clauses 2, 4(1) 8(2), 8(4). Termination of this agreement shall not affect any rights, remedies or obligations of the parties that have accrued or become due prior to termination, and you will not be entitled to a refund of any Monthly Fee applicable to any period prior to termination.

…”

2. Other changes
Sections of the PayPal Hosted Solution and eTerminal Agreement have been amended to clarify and reorganise existing wording and correct minor typographical errors.