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My refund is completed, where is my money?

Your refund has been completed.

We send all refunds back to your original payment method. The time it takes to receive your money varies by payment method.

Credit card (including PayPal Credit)

When you pay with a credit card, it takes between 1 and 2 billing cycles for a refund to complete, depending on the card issuer.

Debit card

When you pay with your debit card, it will generally take up to 5 business days for your refund to be completed, however, depending on your card company, some refunds may take up to 30 days. If we are unable to apply the refund to your debit card, we will add it to your PayPal balance.

Bank account

When you pay with your bank account, we’ll automatically transfer the refund to your bank account. Once issued, refunds usually take up to 5 business days to complete.

Some refunds may take up to thirty days, depending on the status of the payment at the time the refund was issued.

For example, if a payment was still 'Pending' at the time of refund, the longer timeframe is most likely, depending on the bank involved.

PayPal balance

When you pay with your balance, the refund will go to your PayPal Balance on the same day.

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