• My Money
  • Payments
  • Products & Services
  • All About PayPal
  • Disputes and Claims
  • Merchant
  • My Account
  • Tax Information
  • PayPal Mobile App

What’s an Order and why is it pending?

An order is an agreement between a buyer and a seller. It authorizes a seller to debit a buyer's PayPal account for their purchase.

A "Pending" order status means that the seller received your order but hasn’t collected your payment yet.

Once you place an order, your account will show a “Pending” authorization until the seller captures your payment. Once a seller processes your order, they capture the payment and charge your account. The payment will show as “Complete” and the seller then sends the item.

The status of your order appears in your account Activity under "Payment status."

Sellers will often complete the order within a few days. Most sellers will complete for goods payments when they’re ready to ship your item. For services, rentals, or hotel stays, sellers will complete the payment once they’ve fully delivered your purchased service.

An order status can display as pending for up to 30 days. That is until it’s expired, completed, or the seller voids it.

There are several possible statuses:

  • “Pending”: The seller hasn’t accepted the payment yet. Some sellers wait until you receive the item before they accept the payment.
  • “In Progress”: The seller accepted a partial payment amount.
  • “Complete”: The seller accepted the entire payment amount.
  • “Voided”: The seller canceled the payment.
  • “Expired”: A payment automatically expires after 30 days. Contact the seller if you would like to rearrange payment.
  • “Denied” – Your bank or card issuer denied the charge for an order. Please contact your bank or card issuer for decline details. Contact the seller to create a new order.
Was this article helpful?
What’s an “authorization” and can I cancel it?

More ways we can help

Resolution Center
Fix transaction and account related issues
Community Forum
Join the discussion with PayPal customers
Tax center
Get your 1099-K and other tax info here
Business Help
Get help with using any of our PayPal products
Technical Help
Find out how PayPal works for your business
Contact Us
Contact customer service
Message Center
Send, receive, and view your PayPal messages
How are we doing?
Take our survey

If you accept cookies, we’ll use them to improve and customize your experience and enable our partners to show you personalized PayPal ads when you visit other sites. Manage cookies and learn more