I received goods that are not as described for an eBay purchase. Can I dispute the payment?

If an eBay item is significantly not as described, you can report the problem in either the eBay Resolution Center or the PayPal Resolution Center .

You may be asked to return the item to the seller to be eligible for a refund. You would be responsible for return shipping costs and would be required to use a shipping service that can be tracked online.

To learn how to report a problem on eBay, sign in to your eBay account and review the step-by-step guide in the eBay Resolution Center.

To learn how to report a problem on PayPal, log into your PayPal account and review the step-by-step guide in the Resolution Center.

Didn’t buy your item on eBay? We may have a PayPal protection program that can help you resolve your problem. To find out about all of our protection programs, go the PayPal Security Center and click Buying Safely.