Can I cancel a payment that I've already sent?
You can usually cancel a PayPal payment that is in a pending or unclaimed status. These payments will have a status of “Unclaimed” and will show in the “Pending” section of your PayPal account. This does not apply to an order you would like to cancel, please reach out to the merchant to discuss options for a cancellation and request a refund.
If the payment is completed, you won’t be able to cancel it. You’ll need to contact the recipient/seller and request a refund.
If the recipient/seller does not agree to refund your money, you may be able to open a dispute in the Resolution Center and communicate directly with the recipient/seller to resolve any issues.
Here's how to cancel a pending payment:
- On the Summary page, locate the pending payment
- Click Cancel under the pending payment.
- Click Cancel Payment.