What should I do if my balance is negative?
If your account balance is negative, check your recent activity to find out why.
If you think your account shows an amount owing to us because someone used your account, report it immediately in the Resolution Center.
You can resolve your balance that shows an amount owing to us by logging in to your PayPal account and clicking the "Resolve Balance that Shows an Amount Owing to Us" link. You can choose the amount and how to add it, to bring your balance to zero.
If you’re mailing a postal order, cashier’s check, or personal cheque, please include a copy of the balance that shows an amount owing to us email you received and the email address registered to your account so we can apply the credit to the correct account.
We only accept postal orders, cashier’s checks, or personal checks in the following currencies:
- U.S. Dollars
- Canadian Dollars
- Australian Dollars
- Euros
- Pounds Sterling
Here’s how to post us a cheque, a money order or a cashier's cheque:
- Make the payment payable to PayPal Inc.
- Write your name and the email address registered with PayPal on the payment.
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Send the payment to:
PayPal Operations – ADD
P.O. Box 45950
Omaha, NE 68145-0950
United States
Accounts paid by a personal cheque must remain in good standing for 30 days before the account can be reviewed.
While your account balance is negative, any payments you receive in your PayPal account will be applied to the outstanding balance, and any refunds you attempt will be funded by your primary bank.
If you don't resolve the balance that shows an amount owing to us within 120 days, your account will be locked, and you won’t be able to log in.
If your PayPal account balance is negative for an extended period of time, we may pass this debt to a collection agency.
The debt collection agency may contact you on our behalf. They’ll ask you to repay the amount owed, while providing you with a range of payment options. You may also be charged a fee by the debt collection agency. We urge you to work with this agency to resolve the matter.