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I received an email from PayPal - how do I know if it's genuine?


Fake emails, also known as 'phishing' or 'spoof' emails, attempt to trick you into revealing personal or financial information such as bank account details, credit card details and passwords etc. These fake emails often link to fake (spoof) websites where your information can be collected if you type it.

You’ll know that an email is not from PayPal when:

  • The email uses a generic greeting like ‘Dear user’ or ‘Hello, PayPal member.’ We'll always address you by your first and last name or the business name on your PayPal account.
  • The email requests financial and other personal information. A real email from us will never ask for your bank account number, debit or credit card number etc. Also we'll never ask for your full name, your account password, or the answers to your PayPal security questions in an email.
  • The email asks you to provide the tracking number of a dispatched item, before you've received the payment into your PayPal account
  • The email includes a software update to install on your computer.

Here are some security tips to help you stay protected online:

  • Even if a URL contains the word 'PayPal', it may not be a PayPal webpage.
  • When using PayPal, always ensure that the URL address listed at the top of the browser displays as https://www.paypal.com/. The 's' in ‘https’ means the website is secure.
  • Look for the 'lock' symbol that appears in the address bar. This symbol indicates that the site you are visiting is secure.

If you think you’ve received a phishing email, forward it to spoof@paypal.co.uk and then delete the fake email from your mailbox. If you‘ve responded to a fraudulent email and believe your PayPal account may now have been accessed, you should report the unauthorised access immediately.

Note:

  • If you provided any personal information in response to a phishing email or on a spoof website, change your PayPal password and security questions immediately.
  • If you provided any financial information, contact your bank and your credit card issuer and tell them about the situation.
  • Review your PayPal account history to check that you recognise all recent payments.

 

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