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Help > Payment Disputes/Disputes and Claims > I didn’t receive the item I purchased or it’s different from the description.

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I didn’t receive the item I purchased or it’s different from the description.

The best way to resolve a problem with a purchase is to communicate directly with the seller. Most sellers welcome the chance to sort out issues and provide good customer service. If it's not possible to work things out with your seller you can report the problem in the PayPal Resolution Centre and we may be able to investigate the issue for you.

If you purchased the item on eBay and wish to report an issue, please go to the eBay Resolution Centre.

To learn more about how the PayPal dispute process works, see our guide to handling a disputes.

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