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Help > Payment Disputes/Disputes and Claims > How can I make a formal complaint to PayPal?

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How can I make a formal complaint to PayPal?

To submit a formal complaint to PayPal:

  1. Go to our Help & Contact page.
  2. Near the bottom of the page, click How to make a formal complaint to PayPal.
  3. Read the information. If you're sure you still need to submit a formal complaint, click Continue.
  4. Complete the form with your details and click Send.

We'll do our best to provide you with an answer or resolution to your complaint within 4 weeks. This time frame may be extended to 8 weeks to accommodate our investigation. If we need to extend this time frame, we'll notify you after 4 weeks and outline the investigation to date.

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