What is PayPal Giving Fund?

Find answers to common questions.

General questions

  • What is PayPal Giving Fund?+
  • Does PayPal own PayPal Giving Fund?+
  • What’s the difference between donations made through the PayPal Donate button and PayPal Giving Fund?+
  • How do I contact PayPal Giving Fund?+
  • When and how do charities get paid?+
  • Do donors receive tax receipts?+
  • What happens if a donation can’t be delivered to a charity?+
  • How do I provide feedback or make a complaint?+

Charities

  • How does my charity enrol with PayPal Giving Fund?+
  • How do I log in to PayPal Giving Fund?+
  • I’ve forgotten how to log in to my charity’s PayPal account. What do I do?+
  • Why can’t I log in to PayPal Giving Fund using my old username and password?+
  • Can I log in with my personal PayPal account instead?+
  • How do I check whether PayPal has confirmed my charity status?+
  • How do I withdraw money from my charity’s PayPal account to my charity’s bank account?+
  • We’re a local branch of a national charity. Can we use the national office's PayPal account to enrol in PayPal Giving Fund?+
  • Why doesn’t my charity appear on PayPal or eBay’s list of charities?+
  • Who can enrol with PayPal Giving Fund?+
  • Why do I need to confirm my charity’s PayPal account before enrolling with PayPal Giving Fund?+
  • I want ultimate control over my charity’s PayPal account, but I want other people to be able to use it for certain purposes without it affecting my control. What should I do?+
  • How do I update my charity’s profile details?+
  • Is my charity profile secure?+
  • Will I pay any fees when I receive donations through PayPal Giving Fund?+
  • How can we track the donations we receive through PayPal Giving Fund?+
  • How can charities fundraise by selling items on eBay?+
  • We are a charity selling on eBay. Why is PayPal Giving Fund collecting a donation from us?+

Donors

  • Do I need to have an account with PayPal Giving Fund to make a donation to a charity?+
  • How much does it cost a donor to donate through PayPal Giving Fund?+
  • Why does my donation go to PayPal Giving Fund?+
  • Is my donation secure?+
  • How do I request a refund for my donation?+
  • How do I track the donations I have made?+
  • How do I make a Gift Aid Declaration?+
  • How do I sell items on eBay to raise money for my chosen charity?+
  • How do I donate the proceeds of an eBay for Charity sale to my chosen charity?+
  • I sold an item on eBay to benefit a charity. Why did I receive an invoice from PayPal Giving Fund?+

Questions about re-enrolling

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