Find answers to common questions.
PayPal Giving Fund is a registered charity (No.1110538) that enables PayPal and its partners, such as eBay, to raise funds on behalf of UK charities. PayPal Giving Fund is working to create a network of donors, businesses and charities and provides a secure and easy way for people to find and support their favourite causes while at home or on the go. Working with leading internet businesses, PayPal Giving Fund generates more than $35m in donations each year to benefit charities in the US and UK.
No, PayPal Giving Fund is an independently registered charity (No. 1110538) that operates exclusively to support other charities’ work. PayPal is committed to building a future that enables and inspires charitable giving on a greater scale than ever before. To help achieve this, PayPal provides PayPal Giving Fund with crucial financial and technical support, enabling PayPal Giving Fund to pass on donations without charging donors or charities for our services.
As soon as your charity’s PayPal account is confirmed, you will benefit from the reduced transaction fee for charities. You’ll also be able to download the Donate button to your website, which enables anyone to donate to you through any payment method. Those funds go directly into your PayPal account.
Once you have enrolled with PayPal Giving Fund, you can also direct donors to your PayPal Giving Fund donations page, which enables them to make donations to your charity, with Gift Aid if the donor requests it. PayPal Giving Fund aggregates all donations made on this page and pays them to charities via PayPal once a month, on the month after the donation was made. If donors have chosen to share their information, this will be available when the charity logs in to PayPal Giving Fund.
If you have any questions and would like to get in touch, please email our customer service team.
We distribute donations to charities at the end of each month, by depositing a single payment into each charity’s PayPal account.
Donations received on the 16th of the previous month up to the 15th of the current month are distributed at the end of the current month.
We delay the distribution because it can help reduce charities’ donation administrative costs. The delay allows PayPal Giving Fund to account for any donor-reclaimed refunds and eliminates the need for charities to manage refunds or chargebacks directly with the donors.
We file for Gift Aid with HM Revenue & Customs (HMRC) after delivering the original donation to the charity. Occasionally, due to HMRC backlogs, there may be a delay in receiving Gift Aid. Typically we are able to pass on the Gift Aid the month after we pass on the original donation.
If eBay sellers donate before the 15th of the month, and waive their right to a refund, we are able to pass on their funds at the end of the same month.
Every donor gets a tax receipt from PayPal Giving Fund for each donation they make. We send tax receipts to donors by email.
While we make every effort to deliver each donation according to the donor’s wishes, we retain exclusive legal control over all donations and reserve the right to redirect any donation to a similar charitable organisation in the rare event that a charity no longer meets our criteria for receiving a donation. To receive PayPal Giving Fund donations, charities must have valid PayPal accounts that are able to receive funds. If there is ever a problem delivering a donation to the donor’s chosen charity, PayPal Giving Fund will:
PayPal Giving Fund UK strives to deliver an excellent service, with the aim of helping raise new funds for charities through technology. We work constantly to improve our processes and value your feedback, taking all complaints seriously.
Definition of a complaint.
How to register a complaint with PayPal Giving Fund UK.
All complaints must be made in writing through PayPal Giving Fund’s online form. Please state clearly in the first line of your message that it is a complaint.
The PayPal Giving Fund Customer Service team assesses all complaints received to ensure they are handled by the most relevant person. Within 7 working days of receiving a complaint, we will endeavour to provide either:
If you are unsatisfied with the full response you receive, you can request that the complaint is escalated for further review and response. This may take up to another 7 working days from the day of escalation.
If after this further response, you remain unhappy with the approach we have taken, you may write to the CEO of PayPal Giving Fund, for a final response. Please do so via the online form, clearly stating in the first line of your message that this is an "escalated complaint for the attention of the CEO".
How PayPal Giving Fund UK records complaints.
All complaints are logged by PayPal Giving Fund UK Head Office to ensure they are responded to promptly and that any necessary improvements to the process are made. The following information regarding a complaint is logged:
PayPal Giving Fund will keep this policy under review. A summary of all complaints appears in our annual reports, and we will reflect and comment on how feedback will shape improvements to future services.
If you already have a PayPal Giving Fund account on our old platform, visit Questions about enrolling below. If you’re new to PayPal Giving Fund, follow the steps below:
Log in to your PayPal Giving Fund account with the same email address and password you use to log in to your charity’s PayPal account. You’ll find the Log In button at the top of the page, next to the menu when you visit PayPal.com/givingfund.
You can retrieve your PayPal email address and password from the PayPal website. Click Log In on the PayPal website, then on the next screen click “Forgotten your email address or password?” and follow the instructions.
PayPal Giving Fund has a new website, which means charities can no longer log in to their old accounts. You can re-enrol your old account on our new website to keep your donation history or you can create a new PayPal Giving Fund account. Contact us for help re-enrolling your old account.
No, you can only log in to PayPal Giving Fund with your charity’s business PayPal account.
When you enrol in PayPal Giving Fund we’ll let you know if you need to confirm your PayPal charity account. You can also check by logging in to your PayPal account. Select Profile from the menu at the top of the page, select Business Set-up, then select the Account Set-up tab. If your account is confirmed, it will say: We’ve confirmed your charity. If not, it will say: Confirm your charity status.
You can easily set up your PayPal account to withdraw funds into your charity’s bank account manually or automatically. To do a manual withdrawal, you must first have a bank account linked to your PayPal account. Then from your PayPal account homepage, click “Withdraw Money”, and confirm the bank account and the amount you’d like to withdraw. Click on “Settlement Withdrawal” if you’d like to set up automatic daily withdrawals to your bank account.
You should discuss this with the charity's national office. They’ll either set up an account for your branch or ask you to set up a new PayPal account.
You’ll need to enrol your charity with PayPal Giving Fund for it to appear in eBay’s list of charities. Your charity should appear in the eBay list within one working day of your enrolment with PayPal Giving Fund.
UK charities that have a confirmed charity account with PayPal are eligible to enrol with PayPal Giving Fund. Charities will need to meet PayPal’s requirements, including registration with a UK charity regulator.
Once you have enrolled with PayPal Giving Fund, you will be eligible to participate in eBay for Charity, Humble Bundle and other giving programmes and campaigns powered by PayPal Giving Fund.
Confirming your charity's status with PayPal enables your charity to:
You can create one or more additional users for your charity’s PayPal account and grant them access or usage privileges as necessary for their role. This can be viewing transactions, paying or withdrawing funds and you won't have to share your main PayPal credentials. When you add a user, you’ll be prompted to create a unique ID and password for them. To add a user, log in to your PayPal account, click Profile, My Account Settings and then Manage Users. Select the View Profile privilege listed under Administration to grant them the necessary access to enrol your organisation and manage your account. You can add or remove privileges as needed.
You can update some of your charity’s details by logging in to PayPal Giving Fund using your PayPal account login credentials. You’ll need to have confirmed charity status. Please note that other information about your charity is drawn directly from PayPal, so will need to be changed within your PayPal account instead.
Yes, PayPal Giving Fund has the same security standards as PayPal. We use PayPal technology to ensure your information is protected. Learn more
PayPal Giving Fund itself does not charge charities any fees for enrolling or receiving donations. In some cases our ecommerce partners may choose to charge fees on donations made through their platforms, which they will disclose to you.
You can track your donation details by logging in to your PayPal Giving Fund account. Select Dashboard from the menu at the top of the page to view your Donation History and your Pending Donations. Select Activity from the same menu to view donation details.
Charities enrolled with PayPal Giving Fund can start fundraising by listing items themselves through eBay. To do this, they need to make sure that the eBay ID being used to list items is registered as a Direct Seller on eBay. Charities can do this by going to eBay, logging in with their PayPal accounts and then adding their eBay IDS as Direct Sellers. Click here to do this now
Charities can also receive funds from items being sold by other eBay sellers, who can opt to donate between 10-100% of their final sale price to a charity of their choice. The resulting donation will be collected from the seller by PayPal Giving Fund and distributed to their chosen charity.
When someone sells an item for charity on eBay, PayPal Giving Fund collects the donation and deposits it in the charity’s PayPal account at the end of the month. If your charity is selling items on eBay and you want to receive the money directly, you can sign up for eBay for Charity’s Direct Seller programme. Enrolling as a Direct Seller won't affect your PayPal Giving Fund account or interrupt your participation in our partner programmes.
To donate to a charity through PayPal Giving Fund, you’ll just need a PayPal account.
PayPal Giving Fund UK is a registered charity (No. 1110538) that enables PayPal users to give to charity quickly and easily. It collects donations and distributes them to charities at the end of each month. It also issues you, as a donor, with a receipt and lets you claim Gift Aid for your donations, taking nothing from your donation or Gift Aid and passing your entire donation on to your chosen charity. Because PayPal Giving Fund receives the donation before passing it on to your designated charity, your receipts will show PayPal Giving Fund as the recipient of each donation.
PayPal Giving Fund takes advantage of the safety and security of PayPal to make sure the processing of your donations is more secure, and ensure your personal information is protected.
If you sold an item for charity on eBay and the buyer requested a refund, PayPal Giving Fund will cancel or refund your donation without any fees. Please don't abuse this option – eBay reserves the right to block you from using eBay for Charity if you cancel donations.
eBay buyers who’ve made donations at checkout in error can use the dispute process with PayPal to reclaim donations. Log in to PayPal and visit the Resolution Centre to do this.
eBay sellers can ask eBay to cancel pending donations if their sale has fallen through. They can do this by creating an unpaid item claim on eBay or by contacting eBay customer service directly. If sellers add Gift Aid to a donation, they have the right to cancel a donation for any reason within 21 days after the item sells.
eBay sellers who’ve paid donations to PayPal Giving Fund can also request a refund if their sale has fallen through. Please note that PayPal Giving Fund is not able to refund donations that have been passed on to benefiting charities, which occurs within 2-6 weeks of PayPal Giving Fund receiving the donation. PayPal Giving Fund will not charge a fee for cancelled or refunded donations. To prevent abuse of the programme, eBay reserves the right to block donors who cancel donations from using eBay for Charity.
Log in to your PayPal account to view your donations in your account Summary.
You’ll see the option to make a Gift Aid declaration in your donation receipt after making a donation to your chosen charity. Or you can visit the PayPal form directly to opt in.
For more information on selling items through the eBay for Charity programme, visit eBay for Charity.
When, as an eBay seller, you commit to donating all or part of the proceeds of an eBay sale to a charity, PayPal Giving Fund collects the donation after your items sell, when you have received payment from the buyer. Donations will be deducted from your PayPal account if you have added your PayPal account as your Charity payment method in your eBay account. If you have not done this yet, we will send you an invoice, and you can pay with another payment method.
To add your PayPal account as your donation payment method, please log in to your eBay account and click on Account> Personal Information> Financial Information> Charity payment method. Add your PayPal account and approve the billing agreement.
After you sell an item for charity on eBay, PayPal Giving Fund collects your donation from the PayPal account you chose as your charity payment method. PayPal Giving Fund then passes on the donation to your chosen charity, along with any Gift Aid we claim on your donation.
If you receive an invoice to collect your donation, it may mean you haven’t yet linked your PayPal account to your eBay account. To do this, go to My eBay and choose the Account tab. Then, from the menu, choose Personal Information. Find the option for Charity Payment Method and select Edit to add your PayPal account.
If you already linked a PayPal account and you’re still getting invoices, there may be an issue with your PayPal account; contact us for assistance.
Please note that refunds are not normally available on donations to PPGF. To discuss issues with a donation made through GoFundMe, donors should contact GoFundMe directly.