Why did I get API error code 15004?

The Card Verification Value (CVV2/CSC) entered is different than the value on the card or the card expiry date is incorrect.

Here's how to resolve this issue:

  • Check that the credit card's CVV number was entered correctly. The length of the CVV number depends on the credit card type:
  • Visa, MasterCard, and Discover - three digits
  • American Express - four digits
  • Make sure the credit card's expiration date was entered correctly.
  • The expiration month must contain two digits (MM) between 1 and 12. Include a leading zero, if necessary (for example, 05 for May).
  • The expiration year must contain four digits (YYYY) and be equal to or greater than the current year.

See the Developer Portal for a complete list of NVP/SOAP API error codes.

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