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Policy Updates


Last updated on 28 March 2024

Notice of Amendment(s) to the Spain PayPal Agreement(s)


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This page details and/or previews updates to PayPal users of changes to the Spain PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices. Note that additional changes could be made to previewed agreements on or before the effective dates listed, provided the applicable notice requirements are met.

Upcoming Changes

We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.

Actions Needed

Please carefully review the notices below and familiarise yourself with the upcoming changes. By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the User Agreement.



Issued: 28 March 2024

Removal of SOFORT as an alternative payment method and deletion of related terms
Effective: 28 May 2024

  • SOFORT is no longer available as an alternative payment method and is removed from the list of alternative payment method providers contained in Annex 1 of the PayPal Alternative Payment Methods Agreement.


Issued: 11 March 2024

Amendments to the Privacy Statement for PayPal Services
Effective 15 April, 2024:

  • We are now offering package tracking as part of the PayPal services and we are updating our privacy statement to clarify that we may receive package tracking information from merchants when you Pay with PayPal or from your email when you provide consent.


Issued: 21 February 2024

Amendments to the PayPal User Agreement
Effective 28 May, 2024:

  • We are clarifying our Taxes and Information Reporting terms and our currency conversion terms.
  • We are making changes to clauses on ‘Indemnification and Limitation of Liability’ and ‘Governing law and Jurisdiction’ to clarify which provisions apply to consumers or non-consumers and to distinguish our liability and warranties in respect of consumers and non-consumers.

Review the updated PayPal User Agreement


Amendments to the PayPal Buyer Protection Program
Effective 28 May, 2024:

  • We are revising PayPal’s Buyer Protection Program to exclude Non-Fungible Tokens (NFTs) from eligibility.
  • In addition to meeting all other eligibility requirements for PayPal’s Buyer Protection Program, disputes asserting Significantly Not as Described claims must be opened by the buyer in the Resolution Centre within 30 days of the delivery or fulfilment of an order or within 180 days of the date a payment was sent by the buyer to the seller, whichever is sooner. The timeframes for opening other disputes asserting other claim types (including Item Not Received, Unauthorised Transactions, or other errors) are not changing at this time.

Review the updated PayPal Buyer Protection Program


Amendments to the Seller Protection Program
Effective 28 May, 2024:

  • We are revising PayPal’s Seller Protection Program to exclude from eligibility Non-Fungible Tokens (NFTs) with a transaction amount of: 
    • $10,000.01 USD or above (or equivalent value in local currency as calculated at the time of the transaction); 
    • $10,000.00 USD or below (or equivalent value in local currency as calculated at the time of the transaction), unless the buyer claims it was an Unauthorised Transaction and the transaction meets all other eligibility requirements.

Review the updated PayPal Seller Protection Program


Minor editorial corrections to the Merchant Fee Page
Effective 28 May, 2024:

We are correcting the following typographical errors on the Spanish language version of the Merchant Fee page. 

  • Deleting the following table entitled “Tarifa adicional porcentual para transacciones comerciales internacionales”:   

Ubicación del mercado o la región del remitente


Canadá y EE. UU.


Europa I


Europa II


Norta de Europa


Resto del mundo


This table should have been removed on November 10, 2021 when new fees for international commercial transactions came into effect including the elimination of such fees when the sender and recipient are based in the EEA, and simplifying the market/region country classifications to the EEA, the United Kingdom and “Rest of World”.The correct fee table was published on the Merchant Fee page on November 10, 2021 and also has the title “Tarifa adicional porcentual para transacciones comerciales internacionales”.It was an error not to remove the previous version of the fee table (which is no longer in effect) from the fee page.

We sincerely apologise for any misunderstanding.Please contact us if you have any questions.