PayPal Seller Protection

 

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PayPal Seller Protection for Sellers in Central Europe, Middle East and Africa

Last Update: April 27, 2017

 

These PayPal Seller Protection terms apply to sellers in the following countries: Andorra, Bahrain, Botswana, Croatia, Faroe Islands, Georgia, Greenland, Iceland, Jordan, Kazakhstan, Kenya, Kuwait, Lesotho, Mauritius, Moldova, Monaco, Morocco, Mozambique, Oman, Qatar, Saudi Arabia, Senegal, Serbia, South Africa and United Arab Emirates.  

 

1. PayPal Seller Protection.

PayPal Seller Protection is protection we provide to Sellers from Claims, Chargebacks, or Reversals that are based on:

  • Unauthorized Transaction; or
  • Item Not Received.

PayPal Seller Protection is available for eligible payments  from buyers in any country. If you sell or market to buyers in other countries, you should read the PayPal Buyer Protection policies of the countries in which your target buyers are based (the relevant PayPal Buyer Protection policies are available here) as these policies will apply to you as a Payment Recipient or Seller.


2. Scope of Protection. PayPal will protect you for the full amount of the eligible  payment and waive the Chargeback Fee, if applicable.

3. Eligibility Requirements. To be eligible for PayPal Seller Protection, you must meet all of the basic requirements listed below under (a) Basic Requirements. To be covered for Item Not Received protection you must meet both the Basic Requirements and the Item Not Received Additional Requirements listed below under (b). To be covered for Unauthorized Transactions protection you must meet both the Basic Requirements and the Unauthorized Transactions Additional Requirements listed below under (c)

  1. Basic Requirements:
  • You must ship the item to the shipping address on the Transaction Details Page.
  • You must respond to PayPal's requests for documentation and other information in a timely manner.
  • You must accept a single payment from one PayPal account for the purchase (partial payment and/or payment in installments are excluded).
  1. Item Not Received Additional Requirements:
  • The payment must be marked "eligible" or "partially eligible" for PayPal Seller Protection on the Transaction Details Page.
  • You must have a Proof of Delivery as described below in Section 4.
  • You must ship the item within 7 Days of receipt of payment. Or, if the payment is for pre-ordered or made-to-order goods, shipment is required within the timeframe specified in your item listing.
  1. Unauthorized Transactions Additional Requirements:
  • The payment must be marked "eligible" for PayPal Seller Protection on the Transaction Details Page.
  • You must have a Proof of Shipment or a Proof of Delivery as described below in Section 4.

4. Proof of Shipment, Proof of Delivery, and Signature Confirmation Requirements:

 

Protection for Unauthorised Payment

Protection for Item Not Received

Postage requirements

For intangible or services: Proof of Delivery

For all other transactions: Proof of Shipment (minimum) or Proof of Delivery

Proof of Delivery

 

"Proof of Shipment" is online or physical documentation from a shipping company that includes all of the following:

  • The date the item is shipped.
  • The recipient's address, showing at least the city/state or postal code (or international equivalent).

"Proof of Delivery (for tangible items)" is online documentation from a shipping company that includes all of the following:

  1. The date the item is delivered.
  2. The recipient's address, showing at least the city/state or postal code (or international equivalent).
  3. Signature Confirmation as described below for payments of $750 USD or more (or the following equivalents), save for Sellers having a PayPal Account registered in Albania, Andorra, Bosnia and Herzegovina, Croatia,  and Ukraine to whom such requirement won’t apply):

Currency

Amount

Currency

Amount

Australian Dollar

$850 AUD

New Zealand Dollar

$950 NZD

Brazilian Real

R$1,750 BRL

Norwegian Krone

4,600 NOK

Canadian Dollar

$850 CAD

Philippine Peso

34,000 PHP

Czech Republic Koruna

15,000 CZK

Polish New Zloty

2,300 PLN

Danish Krone

4,100 DKK

Russian Ruble

27,000 RUB

Euro

550 EUR

Singaporean Dollar

$950 SGD

Hong Kong Dollar

$6,000 HKD

Swedish Krona

4,950 SEK

Hungarian Forint

170,000 HUF

Swiss Franc

700 CHF

Israeli New Shekel

2,700 ILS

Taiwan New Dollar

23,000 TWD

Japanese Yen

¥77,000 JPY

Thai Baht

24,500 THB

Malaysian Ringgit

2,500 MYR

U.K. Pound Sterling

£450 GBP

Mexican Peso

$10,000 MXN

U.S. Dollar

$750 USD

"Signature Confirmation" is online documentation that can be viewed at the shipping company's website and indicates that the item was signed for on delivery.

“Proof of Delivery (for intangible or  services)” means any compelling evidence (as determined by PayPal) to show the purchase order was fulfilled and includes all of the following

  • The date the item or service was provided;
  • The recipient’s address (email/IP, etc) where applicable.

5. Items/Transactions not Eligible for PayPal Seller Protection.

The following are examples of items/transactions not eligible for PayPal Seller Protection:

  • Claims or Chargebacks for Significantly Not as Described.
  • Items that you deliver in person, including at a point of sale.
  • Digital goods and licences for digital content.
  • Items equivalent to cash (including, without limitation, gift cards or vouchers).
  • Gold Bullion.
  • PayPal Direct Payments (including Virtual Terminal Payments and Website Payments Pro/Plus payments).
  • Mass Payment / Payouts.
  • Counterfeit goods.
  • Items that are not shipped to the recipient address. If you originally ship the item to the recipient address but the item is later redirected to a different address, you will not be eligible for PayPal Seller Protection. We therefore recommend not using a shipping service that is arranged by the buyer, so that you will be able to provide valid proof of shipping and delivery.
  • Donations.
  • Financial products and investments.