Policy Updates
Last updated on 28 March 2024
Notice of Amendment(s) to the Germany PayPal Agreement(s)
This Page
This page details and/or previews updates to PayPal users of changes to the Germany PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices. Note that additional changes could be made to previewed agreements on or before the effective dates listed, provided the applicable notice requirements are met.
Upcoming Changes
We’re making changes to certain agreements (listed below) that govern your relationship with PayPal.
Actions Needed
Please carefully review the notices below and familiarise yourself with the upcoming changes. By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you may terminate your PayPal account prior to the applicable effective date, as described in the User Agreement.
Notices
Issued: 28 March 2024
Amendments to the User Agreement
Effective 28 May 2024:
- Further to our policy update of 21 February 2024, we are correcting typographical errors in the Governing law and Jurisdiction clause which will read as follows:
“Governing law and Jurisdiction
This user agreement and the relationship between us is governed by the laws of England and Wales.
If you are a consumer, mandatory statutory consumer protection regulations in your country of residence shall apply irrespective of the choice of the laws of England and Wales. As a consumer, you may bring any judicial proceedings relating to this user agreement before the competent court of your place of residence, in England and Wales, or where PayPal is based.
If you are acting as a business, you agree to submit to the non-exclusive jurisdiction of the courts in England and Wales.”
Review the updated PayPal User Agreement. For the avoidance of doubt, the link to the User Agreement issued on 28 March 2024 shall be referred to instead of the versions issued on 18 March 2024 and 21 February 2024.
Removal of SOFORT as an alternative payment method and deletion of related terms
Effective: 28 May 2024
- SOFORT is no longer available as an alternative payment method and is removed from the list of alternative payment method providers contained in Annex 1 of the PayPal Alternative Payment Methods Agreement.
Issued: 18 March, 2024
Amendments to the PayPal User Agreement
Effective: 28 May, 2024
- PayPal is making changes to the clauses on “Closing Your PayPal Account” (new title: “Terminating Your PayPal Account”) of the User Agreement to:
- clarify which sections apply to consumers and which ones apply to non-consumers,
- clarify the circumstances when PayPal may terminate accounts immediately for good cause, with prior warning and/or an opportunity to remedy the breach for consumers if reasonable,
- remove wording on immediate termination when the PayPal account has not been accessed for 3 years,
- provide more details on the consequences of account termination,
- expressly refer to the Privacy Statement which clarifies for how long and for which purpose personal data is retained after termination; and
- provide more details as to when PayPal can discontinue features and services without 2 months' notice.
These amendments are published as of the date this notice is issued, but they will formally take effect on 28 May, 2024 (“Amended Provisions”). In the meantime, for any new claims or rights of PayPal arising after the date of this notice under the section “Closing Your PayPal Account”, we will not enforce our rights under the provisions of the User Agreement dated 16 January 2024 to the extent that they are less favourable for you than the Amended Provisions. Visit the updated PayPal User Agreement.
Issued: 11 March 2024
Amendments to the Privacy Statement for PayPal Services
Effective 15 April, 2024:
- We are now offering package tracking as part of the PayPal services and we are updating our privacy statement to clarify that we may receive package tracking information from merchants when you Pay with PayPal or from your email when you provide consent.
Issued: 21 February 2024
Amendments to the PayPal User Agreement
Effective 28 May, 2024:
- PayPal is making changes to the clauses on ‘Indemnification and Limitation of Liability’ and ‘Governing law and Jurisdiction’ in the section ’Other Legal Terms’ of the User Agreement to:
- make clear which sections of these clauses apply to consumers and which ones apply only to businesses,
- make clear that consumers are only responsible for losses and costs that are attributable to their own actions and that are foreseeable,
- make clear that PayPal cannot avoid liability to consumers for any inaccurate information contained in our correspondence, reports or our website, nor which may be given verbally by our directors, officers and staff,
- make clear that if you are a consumer, mandatory statutory consumer protection regulations in your country of residence shall apply even though the governing law of the User Agreement is England and Wales; and
- using simpler language in some places to make sure certain terms are easier to read and understand.
PayPal has agreed to these changes with the Consumer Protection Cooperation Network. The revised version of the user agreement shall take effect on 28 May 2024.
Review the updated PayPal User Agreement
Amendments to the PayPal Online Card Payment Services Agreement
Effective 28 May, 2024:
- We are introducing new terms and fees for Advanced Credit and Debit Card Payment users who opt in to be charged under the Interchange Plus Plus Fee Structure.
Review the updated PayPal Online Card Payment Services Agreement