You’re in good hands. From purchase to delivery.
With PayPal, if something you’ve ordered online doesn’t arrive, or isn’t as the seller described, we can help you get reimbursed for the full amount of your purchase. We even cover certain non-physical goods, such as e-tickets and downloads.Learn more about Buyer Protection
If your order never showed up…
We can help you get a refund for that pair of shoes or concert ticket you were eagerly awaiting, but never received.Discover more
Or arrived damaged or not as described…
Gift got broken in transit? Booked flights for July but got tickets for June? Don’t worry, we can help you get reimbursed.Learn more
We’ve got you covered.
If you paid with PayPal, even on international websites, your eligible purchases are covered with no extra cost.Conditions apply
Try to resolve the issue with the seller.
If something goes wrong with your purchase, start by visiting our Resolution Center and try to resolve the issue directly with the seller. To do this, open a dispute within 180 days from the date the payment was made.Open a dispute
Couldn’t reach an agreement? Escalate to a claim.
If you’re unable to resolve the issue with the seller, visit our Resolution Center within 20 days after opening the dispute to escalate the process to a claim. Let us review it and decide the outcome.Escalate to a claim
We investigate and resolve the claim.
To be able to make an informed decision, we may ask you for some supporting documents. We’ll refund you up to the full amount of the purchase and original shipping costs if the case has been decided in your favour.See all details
Shop with peace of mind.
Discover the website where you can shop more securely with PayPalDiscover Shopping Hub