Buyer Protection shieldPayPal’s Buyer Protection Policy.

If an eligible item you bought with PayPal doesn’t arrive, or doesn’t match the seller’s description, we will reimburse you for the full amount of the item including shipping costs.

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See terms and eligibility

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Buyer Protection Resolution Center

Buyer Protection Resolution CenterHow to file a Buyer Protection dispute.

Open a dispute via the Resolution Center. Simply click “Report a Problem” and find the transaction in question. You have 180 days from the date of payment to file your claim.

Visit the Resolution Center


24/7 Customer Support

PayPal Customer Support is here to assist you if a problem does arise. We can help you deal with a Buyer Protection claim, suspicious account activity, or a problem with a purchase. If you have a question, please contact us.

$0 Liability

We’ll email you a receipt confirming payment whenever you pay with PayPal. If you receive an email for a payment you didn’t authorize, contact us immediately. We’ll act fast to secure your account and investigate.

Full Refunds

Our Buyer Protection Policy helps you in the unlikely event you have a problem with an eligible purchase. If an item doesn’t arrive or match the seller’s description, we’ll help you recover the full purchase price (up to $20,000 USD), including shipping costs.


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Examples of transactions covered by Buyer Protection:

  • You bought credit for your favorite online game but never got it
  • The item you purchased never arrived
  • You bought a book, but received a DVD
  • You bought an item described as “new,” but received something that was used
  • You purchased 3 items, but only received 2
  • The item was substantially damaged during shipping
  • The item is missing major parts (that the seller didn’t report)
  • You purchased an item described as authentic, but received a knockoff instead

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Examples of transactions that are not covered:

  • Real estate, motorized vehicles, travel tickets, custom-made goods, and industrial machinery
  • Items or services equivalent to currency, including prepaid or gift cards
  • Items that violate our policies, or claims that are filed more than 180 days after purchase
  • Anything bought in person (not over the internet)
  • Items that were described accurately by the seller

PayPal can do that.

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