Electronic Fund Transfer Rights and Error Resolution

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Electronic Fund Transfer Rights and Error Resolution

Last Update: Mar 08, 2007


  1. Liability for Unauthorized Transactions. You can inspect your transaction history at any time by logging in to your account on the PayPal website and clicking the "History" tab. It is very important that you contact us at once if you believe your user ID or password has been compromised, or if someone has transferred or may transfer money using your account without your permission. Under applicable regulations, the extent of your liability for an unauthorized transaction may be determined by your promptness in notifying us if someone has gained access to your password, or if a payment or withdrawal shown in your History is incorrect or unauthorized. Notifying us quickly limits your liability:
    1. PayPal will reimburse you in full for any losses from unauthorized transactions through PayPal that occur within 60 days after we first send you email notice of a transaction that you claim is unauthorized, or within 60 days after you otherwise become aware of unauthorized access to your account.
    2. If you do not notify us within 60 days after receiving notice, you may not recover any money you lose after the 60 days if we can prove that we could have stopped someone from taking the money if you had notified us within that time. If a good reason (such as a long trip or hospital stay) kept you from notifying us, we may extend the 60-day time period.
  2. Notifying PayPal of Errors and Unauthorized Transactions. To notify us if you believe there has been an error or unauthorized transaction, telephone PayPal Customer Service at (402) 935-7733, contact us using this report form, write PayPal Europe, Attn: Error Resolution Department, P.O. Box 9473, Dublin 15, Ireland as soon as you can. We must hear from you as soon as possible after the problem or error has appeared on your on-line statement, or you may lose liability protection, as described in #1 above.

    If you initially provide information to us via the telephone, we may require that you send your complaint or question in writing within 10 business days. Please complete the affidavit form as directed by the PayPal customer service representative and mail it to PayPal Europe, Attn: Error Resolution Department, P.O. Box 9473, Dublin 15, Ireland.

    We will advise you of the results of our investigation within 10 business days after we hear from you (20 business days for transactions at a point of sale terminal or outside the United States) and if we have made an error, we will correct it promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question (90 days for transactions at a point of sale terminal or outside the United States). If we decide to do this, we will provisionally re-credit your Account within 10 days for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation. If we ask you to put your question or complaint in writing and we do not receive it within 10 business days, we are not required to provisionally re-credit your Account.

    At the end of our investigation, we will advise you of the results within three (3) business days. If we determine that there was no error, we will send you a written explanation and we may debit any provisional credit, any fees, and/or interest provisionally credited in relation to the alleged error. You may ask for copies of the documents that we used in our investigation.

  3. Our Liability for Errors. If we do not complete a transaction on time or in the correct amount, according to our agreement with you, we will be liable for your losses or damages proximately caused by this failure. However, there are some exceptions. For instance, we will not be liable if:
    • Through no fault of ours, you do not have enough available funds to make the transaction.
    • Any terminal or system was not working properly and you knew about the breakdown when you started the transaction.
    • Circumstances beyond our control (such as fire or flood) prevent the transaction, despite reasonable precautions that we have taken.
    In the event that we discover a processing error, whether the favor is in your or PayPal's favor, PayPal will rectify the error. If the error results in your receiving less money than you were entitled to, PayPal will credit your PayPal account for the amount of money you should have received. If the error results in your receiving more money than you were entitled to, then PayPal reserves the right to correct the transactions that were incorrectly executed, regardless of the nature and cause of the error.

  4. Confidentiality. We will disclose information to third parties about your Card account or the transactions you complete with the Card only in accordance with our Privacy Policy, including:
    • In order to process and complete your transactions, including verifying the authenticity of the transaction;
    • In order to comply with government agency or court orders, including proper requests from law enforcement agencies, or to conduct investigations of fraud or violations of our User Agreement; or
    • If you give us your permission.
    Please see our Privacy Policy for a complete description of our use and protection of your Account information, including our use of "cookies."

  5. What Constitutes a Business Day. PayPal's business days are Monday through Friday. Saturday, Sunday, and Holidays are not considered business days.

  6. Stop Payments: you have the right to cancel or stop any preauthorized transfer, such as a subscription fee, from your PayPal account. You can cancel the preauthorized transfer at any time prior to the day the payment is scheduled by logging in to your PayPal account and clicking the History subtab of the My Account tab. Find the subscription in question, click the Details link, and then click Cancel Subscription to cancel the preauthorized transfer.

  7. Retrieval Requests: Upon written request, copies of documentary evidence of transactions on your PayPal account are available for income tax and other purposes at a cost of $10.00 per item. As long as the computer you use to access your PayPal account is connected to a functioning printer, you can always print out your transaction history, or the details of a specific transaction, without any additional charge. We will not charge you for documentation obtained in connection with a good faith assertion of error in connection with your PayPal account.