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Help Center > My Money/PayPal balance > Why is my PayPal balance negative and how can I restore it?

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Why is my PayPal balance negative and how can I restore it?

Your PayPal account balance could be negative for many reasons, such as:
  • You sent a payment but we never received the money from your card.
  • A buyer opened a dispute/claim because they're unhappy with something they purchased from you. When this happens we temporarily hold the disputed amount.
  • A credit card company or bank reversed a payment you received.
We recommend viewing your account Activity to see what happened.

To restore your balance you can add money from your bank account. Incoming payments can also restore your negative balance of course.

If you can't log in to your PayPal account, you can post the outstanding amount to us by check or banker's order. Send it to the following address:

PayPal Europe
P.O. Box 9473
Dublin 15

Please indicate your full name, your registered address with PayPal, and your PayPal email address so we can allocate your payment.

If you suspect unauthorized activity on your account, please report it immediately through the Resolution Center.
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