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Help Center > My Account/Login and Password > I forgot my login details. How can I regain access to my account?

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I forgot my login details. How can I regain access to my account?

If you can’t log in because you forgot the email address or password of your PayPal account, don’t worry. You can recover them. Here's how:
  1. Click Log In at the top of this page.
  2. Click Having trouble logging in?.
  3. Enter the email address you use for PayPal and click Next.
    • If you've forgotten the email address, click Forgotten? in the email address field and follow the on-screen instructions.
  4. Select how you want to recover your password and click Next. (You'll be shown some options such as Receive a text, receive an email, answer your security questions or have us call you.)
If your password has been entered incorrectly too many times, you’ll see a message on-screen telling you that your account is locked. You’ll need to call us to reset it.

 
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