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Where is my refund?

If a PayPal payment was funded by your PayPal balance, a refund of that payment will be credited back to your PayPal balance only.

When a credit card is used to fund (or part fund) a PayPal payment, any money that comes from the card will be returned to that card in the event of a refund. Depending on the card, it can take up to 30 days to complete a refund to a credit card.

You can view the status of a payment/refund in your Activity. Here’s how:.
  1. Go to your Activity page.
  2. Select the transaction you are interested in to display the details.
Is your refund pending?

There are a few reasons why your refund might be pending, such as:
  • The refund was sent to an email address that isn't confirmed. PayPal transfers can't complete until the recipient's email address is confirmed on their PayPal account.
  • Banking delays are delaying the refund. If the sender of the refund has a PayPal account in another country, banking delays can sometimes delay the refund by up to 7 working days.
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