Even the most careful online merchants face occasional transaction issues: packages can arrive late, or items may not be exactly what the buyer expected. The PayPal Resolution Center enables you to resolve transaction issues before they become larger problems.
Address transaction issues promptly.It's never pleasant when you experience a transaction problem. However, using the Resolution Center, you can resolve any transaction problems promptly and easily.
When a buyer opens a dispute in the Resolution Center, it's your chance to:
- Communicate directly with the buyer to resolve the issue amicably.
- Provide prompt customer service that can gain you repeat business.
- Avoid the possibility of a dispute escalating to a claim or chargeback.
Learn more with Resolution Center tutorial:- Sign in to your account
- Click on Resolution Center under the My Account tab
- Go to Resolution Center Tutorials and click on Seller Tutorial.
Put the Resolution Center to work for you.Using the Resolution Center is easy – PayPal guides you through the dispute process step-by-step. The Center helps you track, manage, and resolve any issues as quickly as possible. You're able to:
- Review the dispute details.
- Post messages back and forth with the buyer.
- Provide refunds.
Plus, when you resolve a dispute directly with the buyer through the Resolution Center:
- You're covered against any future claim or chargeback on that transaction.
- You save the time – and potentially the money – required to deal with claims or chargebacks.
Visit the
Resolution Center to quickly resolve transaction your issues – and get back to running your business.
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