Recurring Billing Service: FAQs



Frequently Asked Questions

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What is Recurring Billing Service?
Recurring Billing Service is a PayPal add-on service that bills each of your customers according to the payment schedule and payment information you’ve specified through the PayPal Manager or Payflow Pro Software Development Kit (SDK). Recurring Billing Service is available with Payflow Link and Payflow Pro.

What types of payments do merchants use for Recurring Billing Service?
Recurring Billing Service is ideal for regularly scheduled payments, such as installment payments, subscriptions, and membership dues. You can take full control over how and when these payments take place in order to improve renewals and reduce late payments. Recurring Billing Service adds customer convenience, provides a professional look, and helps you manage your cash flow.

How do I implement Recurring Billing Service?
Recurring Billing is integrated with Payflow Link and Payflow Pro. Using PayPal Manager, you can quickly and easily set up schedules for recurring payments and create customer profiles to be billed. You can set rules for your merchant profile and each of your customers, such as when to notify you or the customer upon successful payment. Alternately, with the Payflow Pro Software Development Kit (SDK), you can use customer profiles to automatically bill customers.

If you already have Payflow Pro or Payflow Link, contact our sales department at 1-888-847-2747 to add Recurring Billing.

How secure is my customers’ payment information?
All scheduled payment information is stored in a customer profile hosted on PayPal’s secure systems. With emerging compliance standards from different card brands, using PayPal allows you to securely store and manage your customer’s sensitive payment information, so you don't have to worry about keeping up with and implementing new data security compliance standards.

What happens if a customer’s credit card transaction fails?
If a transaction fails, Recurring Billing Service will automatically retry the transaction at least once a day for the number of retry days you’ve specified for all transactions. You can also manually retry the transaction. Recurring Billing Service allows you to send automatic email notifications to customers that a transaction has failed and what they need to do to fix the problem.

Does Recurring Billing Service work with other payment systems?
Our Recurring Billing Service works only with Payflow Pro and Payflow Link. It has not been tested with other products in the market.

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