Suspicious Activity on Your PayPal Canada Account? We Can Help
Dealing with Suspicious Activity
Should I trust that email?
An email from PayPal will: Address you by your first and last name or your business name
An email from PayPal won't: Ask you for sensitive information like your password, bank account, or credit card
Is That Email Really from PayPal?
Identifying offenders and keeping your account fraud-free.
You may have received an email falsely claiming to be from PayPal or another known entity. This is called "phishing" because the sender is "fishing" for your personal information. The goal is to trick you into clicking through to a fake or "spoof" website, or into calling a fraudulent customer service number where they can collect and steal your sensitive personal or financial information.
If you have opened a phishing email but have not clicked on any links, you shouldn't have anything to fear. If you have clicked on a link, or you have downloaded an attachment, read our Identity Protection Guide to learn what to do next.
It's also important to report the phishing email or spoof site as soon as possible in order to protect yourself-and to help your fellow members in the PayPal community.
Identifying Real PayPal Emails
Now there's a quick and easy way to help you know whether an email was really sent to you by PayPal - or if it was sent by someone who may be attempting to steal your sensitive personal information.
It's a free, downloadable app made by our friends at Iconix and it's called the Truemark® Email ID.
Here's how it works:
If a PayPal email is real, you will see a gold lock with a check mark displayed next to the sender's logo. If it isn't, you won't. It's that simple.
We're constantly working to prevent phishing emails from reaching your inbox in the first place-and to make sure all legitimate PayPal emails actually get through.
We do this with proprietary technology that authenticates our outgoing emails, making it easy for participating email providers like MSN Hotmail, Yahoo! Mail and Gmail to confirm that a message is legitimate. And it all happens behind the scenes.
Want to know more about email authentication? Check out our FAQs page.