Online Security and Fraud Protection: PayPal Canada Security Centre

Online Security & Fraud Protection

Online Security & Fraud Protection

I Need to Resolve a Problem

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Report an issue or dispute a transaction.

I Want to Learn about Security and Protection

It's simple. The more you know, the safer you'll be.

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How We've Got You Covered

Purchase Protection

PayPal Protection

If there's a problem with your order, your eligible purchases are protected when you pay with PayPal.

We offer our buyers:

  • $0 Liability for Eligible Unauthorized Purchases when you meet our requirements
  • Refunds for incorrect orders or items that never arrive
  • A convenient process for resolving problems

Check out the PayPal Purchase Protection Overview for more details.

Seller Protection

It's normal to encounter a problem with an order every now and again-and that's why PayPal's here to help.

We offer our sellers:

  • Protection from buyer claims and chargebacks
  • A convenient process for responding to disputes
  • Seller verification and buyer address confirmation

Check out the PayPal Seller Protection Overview for more information.

Securing Your Information

Know what to do and how to stay as safe as possible.

We offer our customers:

  • The ability to buy and sell without sharing personal or business information
  • The latest anti-fraud protection with 24/7 account monitoring
  • A clear and simple process for reporting a problem
  • Tools and tips to help fight phishing and identity theft

Learn more about Security and Protection.