Online Security and Fraud Protection: PayPal Canada Security Centre
Online Security & Fraud Protection
I Need to Resolve a Problem
Start here and you'll find the right solution fast.
Already know what the problem is?
Report an issue or dispute a transaction.
I Want to Learn about Security and Protection
It's simple. The more you know, the safer you'll be.
How We've Got You Covered
If there's a problem with your order, your eligible purchases are protected when you pay with PayPal.
We offer our buyers:
- $0 Liability for Eligible Unauthorized Purchases when you meet our requirements
- Refunds for incorrect orders or items that never arrive
- A convenient process for resolving problems
Check out the PayPal Purchase Protection Overview for more details.
It's normal to encounter a problem with an order every now and again-and that's why PayPal's here to help.
We offer our sellers:
- Protection from buyer claims and chargebacks
- A convenient process for responding to disputes
- Seller verification and buyer address confirmation
Check out the PayPal Seller Protection Overview for more information.
Securing Your Information
Know what to do and how to stay as safe as possible.
We offer our customers:
- The ability to buy and sell without sharing personal or business information
- The latest anti-fraud protection with 24/7 account monitoring
- A clear and simple process for reporting a problem
- Tools and tips to help fight phishing and identity theft
Learn more about Security and Protection.