Prevent Identity Theft with PayPal Canada

Identity Theft

Identity Theft

Protecting Yourself

Keeping your information safer.


Identity Theft is when someone steals your personal information and uses it to open accounts and make unauthorized transactions in your name.

It can be very difficult and time-consuming to repair your financial reputation, so prevention is the best protection.

How Identity Theft Happens

How criminals steal your information-and how you can stop them from succeeding.

Identity Theft

Phishing and Spoofs

Emails claiming to be from popular companies will direct you to "spoof" or fake websites and request your personal information. Learn more about phishing.

Identity Theft

Dumpster Diving

Some criminals will rummage through your garbage, looking for bank statements or credit card numbers. The simplest way to stay safe is to cut up your cards and shred your documents before throwing them away.

Identity Theft


Always pay attention to your surroundings when doing financial transactions in public. Carefully shield the keypad when punching in your code at ATMs.

Please refer to our Identity Protection Guide for more helpful information.

Report Anything Suspicious

PayPal is working around the clock to keep your sensitive information secure. Your efforts also help contribute to the safety of the entire PayPal community.

Let us know about any suspicious activity you've observed as quickly as possible. Immediately report anything out of the ordinary, from phishing to fake websites to unauthorized account activity, and we'll start an investigation.

Report Fake Website

Remember, the most powerful deterrent to identity theft is keeping your password safe. And PayPal's $0 Liability for Eligible Unauthorized Transactions protects you from fraudulent use of your account-so you're covered if you report it right away.

To learn more about how PayPal keeps you protected, check out Purchase Protection or Seller Protection, or read through our comprehensive Identity Protection Guide.

If Identity Theft Happens

If you suspect identity theft, you can minimize the damage by doing the following:

  1. Contact all your financial institutions, including PayPal, and let them know you believe your identity may have been compromised.
  2. Contact your local law enforcement agency and file a report.
  3. Place a Fraud Alert with the two major credit reporting bureaus:
    Equifax, and TransUnion.
  4. Monitor all future account activity and balances.

For more in-depth instructions and information on how to fight back against identity theft, read the PayPal Identity Protection Guide.