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Hardware and Software Security Tools to Keep You Safe - PayPal Canada

Account Secure
     
Account Secure

It looks like you may be using an outdated browser with known security issues. Please take a moment to download a safer browser.

Click these common browsers for update instructions:

Google ChromeMozilla Firefox Internet Explorer OperaSafari
     

Why Update Your Browser

Updating your browser is one of the best ways to help protect your computer and PayPal account.

It's easy and quick to do. Click any tab below for update instructions

Not using a browser shown here?

No problem. Just be sure the one you're using is up-to-date.

Not sure if your browser is up-to-date?

We recommend updating it today to be sure you have the latest version.

Want more info?

Check out the relevant FAQ in our Security Center.

How to update Chrome

  1. Open the Google Chrome browser
  2. Click the wrench icon in the browser toolbar
  3. Choose Update Google Chrome
  4. In the confirmation dialog that appears, click Restart. The browser saves your opened tabs and windows and reopens them automatically when it restarts. If you'd prefer not to restart right away, click Not now. The next time you restart your browser, the update will automatically be applied.

How to update Firefox

  1. Open the Firefox browser
  2. Click Help, then Check for Updates
  3. Allow for your browser version to be detected by Firefox
  4. The About Firefox window will open and Firefox will begin checking for updates. If updates are available, they'll download automatically.
  5. When the updates are downloaded and ready to be installed, click Apply Update. Firefox will be restarted and the updates will be installed.

How to update Internet Explorer

  1. Open the Internet Explorer browser
  2. Click Tools, then Windows Update
  3. You'll be directed to a new destination: "update.microsoft.com"
  4. Allow for your browser version to be detected by Microsoft
  5. Choose Express or Custom download options

How to update Opera

  1. Open the Opera browser
  2. Choose Help then Check for Updates

How to update Safari

  1. Open the Safari browser
  2. Click the Apple icon
  3. Choose Software Update
  4. Click Show Details to see if a Safari update is available
  5. Choose Install Item and follow the prompts

Logging In

Don't let hackers anywhere near your account.

Secure Passwords

The Safe Password Checker helps you create highly secure, random passwords using complex combinations of upper and lowercase letters, numbers, and symbols. Check it out and create your super-secure password here.

Safe Password Checker

Security Key

Logging in with your PayPal user name and password is secure-but if you're looking for an additional layer of protection, the Security Key might be for you.

The Security Key generates a random security code that you enter along with your PayPal username and password. It's easy to use, and it even works with your eBay account.

We can send your security code to your mobile phone by SMS message or you can order a credit-card size Security Key to carry with you.

  • There's no fee to use your mobile phone as your Security Key but standard text messages rates apply when you receive a secure code by SMS. Check with your mobile provider for details.
  • The portable, credit-card size Security Key has a one-time fee of $29.95.

Get one today or visit the FAQs page for more information.

Security Key

Email Identification

Identifying and recognizing legitimate PayPal emails.

Is It Real?

Now there's a quick and easy way to help you know whether an email was really sent to you by PayPal-or if rather, it was sent by someone who may be attempting to steal your sensitive personal information.

It's a free, downloadable app made by our friends at Iconix and it's called the Truemark® Email ID.

Here's how it works:

If a PayPal email is real, you will see a gold lock with a check mark displayed next to the sender's logo. If it isn't, you won't. It's that simple.

Download Truemark® Email ID today or learn more about it on our FAQs page.

Iconix Email

Automatic Email Confirmation

Any time you send or receive a PayPal payment, we'll send you an email to confirm the transaction. And if you ever receive a confirmation email for a transaction you didn't make, alert us right away and we'll launch an investigation.

PayPal's Role

We're constantly working to prevent phishing emails from reaching your inbox-and to make sure the real PayPal emails actually get through.

We do this with proprietary technology that authenticates our outgoing emails, making it easy for participating email providers like Yahoo! Mail and Gmail to confirm that a message is legitimate. And you don't have to do a thing.

Want to know more about email authentication? Check out our FAQs page.

Keeping Data Safer

Your data is secure with us whether it's coming, going, or stored on our servers.

Data Encryption

Sending sensitive information like account numbers or social security numbers via email is never a good idea. If you need to provide this kind of information, a phone call is best.

That said, PayPal helps keep your data as secure as possible-with automatic encryption for all of your sensitive information and email communications.

Here's how we do it:

On Your Computer:

When you register or log in to PayPal, we confirm that your browser is running Secure Socket Layer 3.0 (SSL) or higher, which gives you the maximum possible protection.

When Information is in Transit:

All of your information is protected by SSL, with an encryption key length of 168 bits-the highest level commercially available.

On Our Website Servers:

Your personal information is stored on our servers and heavily guarded, both physically and electronically. And to give your credit card and bank numbers an extra layer of protection, we do not directly connect our firewall-protected servers to the Internet.

There are many reasons that over 30 million people trust PayPal with their finances, and data encryption is one of the most important.

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