Donation Refund Policy

(Publication date : January 16, 2024)

All donations are gifts made voluntarily to PayPal Giving Fund Canada (“PPGFC” ), a registered charity (Registration No.: 812867752RR0001) under the Income Tax Act (the “ITA” ), with no conditions. PPGFC will issue the Donor a tax receipt, generally at the time of the donation. Any tax receipt previously issued in respect of a returned donation is invalid, and a donor cannot claim a tax credit or deduction in respect of a returned donation.

Each month, PPGFC grants funds to enrolled charities. PPGFC does not provide refunds on donations that we have already granted to a charity. Donors who wish to request a refund for a donation that has already been granted should contact the benefiting charity directly.

PPGFC retains sole discretion to determine whether a refund is appropriate in the circumstances. Refunds are granted only in exceptional circumstances, and only when the funds have not been granted to a charity. Some circumstances in which refunds might be granted include:

The donation was made in error or was made in an incorrect amount, or
The donation was not authorized by the donor.

Donors with these exceptional circumstances may contact our Customer Support Team to request a refund.

In cases where the selected charity was not the charity intended by the donor, and the funds have not yet been granted to a charity, the donor should contact our Customer Service team and request that the donation is reassigned to the correct charity.

GoFundMe donations

Donors who wish to request a refund for donations to PayPal Giving Fund made through GoFundMe should contact GoFundMe directly to request a refund of the relevant transaction.

Humble Bundle donations

All donations made through Humble Bundle programs are donations made by Humble Bundle to PayPal Giving Fund, and are not eligible for refunds to individual customers. You can contact Humble Bundle for more information.