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Donation Refund Policy

(Last updated on April 9, 2019)

PayPal programs

All donations are gifts made voluntarily to PayPal Giving Fund Canada (“PPGFC”), a registered charity (Registration No.: 812867752RR0001) under the Income Tax Act (the “ITA”), with no conditions. PPGFC will issue the Donor a tax receipt at the time of the donation. Donors who request refunds may not be eligible for tax deductions on their refunded donations.

Each month, PPGFC grants funds to enrolled charities. PPGFC does not provide refunds on donations that we have already granted to a charity. Donors who wish to request a refund for a donation that has already been granted should contact the benefiting charity directly.

Refunds may be granted at PPGFC’s discretion. Refunds are granted only in exceptional circumstances, and only when the funds have not been granted to a charity. Some circumstances in which refunds might be granted include:

1. The donation was made in error, was made in an incorrect amount or the selected charity was not the charity intended by the donor, or
2. The donation was not authorized by the donor.

Donors with these exceptional circumstances may contact our Customer Support Team to request a refund.