How can we help?
Resolving Issues
Disputes and Claims
- What should I do if I have a problem with my PayPal purchase?
- How do I escalate a dispute to a claim?
- How do I view the status of my dispute or claim?
- How long does it take to investigate my claim?
- How can I appeal PayPal’s decision on my case?
- Can I reopen a closed dispute?
- How do I prove that I've sent an item to the buyer?
- How do I respond to a PayPal dispute filed by my buyer?
- How do I provide additional information or evidence to help resolve a dispute or claim?
- How do I issue a full refund for a dispute?
- What is the Resolution Center?
- As a buyer, how can I close my dispute?
- What should I do if I have a problem with an eBay transaction?
- How do I issue a refund to end a PayPal dispute filed against me?
- What's the difference between a dispute and a claim?
- I made a mistake when making a purchase with PayPal. How do I get my money back?
- When does PayPal automatically close a dispute?
- How do I add tracking information to my dispute for the item I sent back to the seller?
- How do I cancel a PayPal order or authorization?
- How long do I have to accept a partial refund offer?
Refunds
- Where is my refund?
- How do I request a refund?
- How do I issue a full or partial refund?
- If the refund I issue is accepted, are the fees from the original transaction credited to my account?
- How do I accept or deny a partial refund?
- How do I issue a full refund for a dispute?
- How do I report a billing issue?
- Why is my refund pending?
- Why did PayPal issue my refund as an eCheck?
- Can I cancel a payment that I've already sent?
Limitations
- How do I remove a limitation from my account?
- How long will it take to lift my PayPal account limitation?
- I've completed the steps to remove my limitation, why is my account still limited?
- What should I do if my account is locked?
- Additional Information about Account Limitations
- Why is my PayPal account limited?
- What does it mean if my account access is limited?
- Error message during upload? Here's what it means.
Chargebacks and Bank Reversals
Reporting Fraud
- How to recognize fake or phishing emails
- How do I report a fake PayPal email or website?
- How do I check the status of my spoof claim?
- How do I avoid unauthorized account access?
- What are common scams and how do I spot them?
- How can PayPal identify activities that are likely to be fraudulent?
- How do I report unauthorized PayPal account activity?
- What are popular scams I should avoid?
- What is an unauthorized payment?
Other
- I sent money to the wrong email address, but the payment is completed. What do I do?
- What happens when an authorized payment is returned for insufficient or uncollected funds by my bank?
- Why was my payment declined?
- My payment was denied, but the money has not been returned to me. Why?
- I don't have a PayPal account. Why did I get an email from PayPal that I received a payment?
- How do I contact PayPal customer service?
- Why is the payment I received under review?
- How do I contact PayPal if I have questions on Payment Review?
- How do I close the PayPal account of a deceased relative?
- Why am I receiving emails from PayPal when I don’t have an account?
- How do I obtain Shipment Tracking information from my seller?