How do I accept or deny a partial refund?
You can accept or deny a partial refund from our Resolution Centre. A partial refund may be offered when you do not receive and item or service, or when you receive an item or service significantly different than described.
- Go to the Resolution Centre.
- Open cases from the list.
- Click Resolve next to your case.
- Accept the seller's refund offer or suggest a different amount.
- Click Submit.