How do I accept or deny a partial refund?

You can accept or deny a partial refund from our Resolution Centre. A partial refund may be offered when you do not receive and item or service, or when you receive an item or service significantly different than described

  1. Go to the Resolution Centre.
  2. Open cases from the list.
  3. Click Resolve next to your case.
  4. Accept the seller's refund offer or suggest a different amount.
  5. Click Submit.
As soon as a seller initiates a partial refund, a buyer has 10 days to accept or deny the offer. If the refund is not accepted or denied within that time period, the offer will expire.