What if I forgot my password or my password has been locked?

Here's how to create a new password.

  1. Go to the PayPal homepage and click Log in.
  2. Click Having trouble logging in?
  3. Click Recover it.
  4. Select one of the following:
    • If you know your email address, click I don’t know my password. Then enter your email address.
    • If you don’t know your email address, click I don’t know either one. Enter up to 3 email addresses you might have used to sign up for your PayPal account.
  5. Enter the code shown in the image.
  6. Click Continue and follow the instructions.