The best way to resolve an issue with a transaction is to communicate directly with your seller. Most sellers welcome the opportunity to work out problems and provide good customer service.
I do not have a PayPal account, but I used PayPal to pay for an eBay item and have not received it. How can I get my item?
If you're unable to resolve the issue directly with the seller, and have the original email receipt for the transaction, you can open a dispute within 45 days of the payment. By opening a dispute, you can communicate with your seller to resolve the problem.
If you are unable to resolve the dispute within 20 days, you can escalate the dispute to a claim with PayPal. To report the problem, you must sign up for a PayPal account by clicking the Sign up Now link in your email receipt. If you do not have the original receipt, contact Customer Service and we'll resend it.
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I've been using PayPal to purchase eBay items but do not have a PayPal account. How do I sign up?When you sent your payment through PayPal, you received an email receipt. If you still have access to that receipt, just open the email and click the Sign Up Now link to sign up for a PayPal account. If you no longer have the email receipt, visit https://www.paypal.com/signup. My customer does not have a PayPal account. Can my customer send me a PayPal payment for an eBay item?Yes. For a limited number of times, customers can use a credit card to pay you through PayPal. They have the option to sign up for a PayPal account after the checkout process.I didn’t receive the item I purchased or it’s different from the description. How do I report the problem?If you have trouble with a purchase, you can communicate directly with your seller by opening a dispute in ourResolution Center. If you purchased the item on eBay, use theeBay Resolution Center. If you purchased the item on a site other than eBay, use thePayPal Resolution Center. There What is PayPal.Me?What is PayPal.Me? PayPal.Me is a faster, easier way to get paid through PayPal. Just share your very own PayPal.Me link (paypal.me/YourName) with your friends and family, and they can send you money for lunch, chip in for a group gift, or any other reason they need to Money Pools Overview and Frequently Asked QuestionsMoney Pools are an easy and fast way to collect money with friends. Whether you need to raise money for a holiday, a group gift, or for regular shared expenses, just create a Money Pool and share it with your friends and family. Please note that youre responsible If I used PayPal but don't have a PayPal account, how can I view my transaction history?When you sign up for a PayPal account, you can view purchases you made as an unregistered PayPal user as long as you sign up with the same email address and credit card used for the previous transactions.To sign up for a PayPal account, follow the instructions in How long does the seller have to ship my item?We encourage sellers to ship items as soon as they receive an order. However, for sellers to be eligible for seller protection, we require shipment within 7 days of receiving a payment. Or, if the payment is for pre-ordered or made-to-order goods, shipment is required within the timeframe Why is my payment from a sale on eBay not available immediately?When you get paid for items sold on eBay.com, your payment might not be available immediately. Your money is usually available in 21 days or sooner to ensure your buyers receive their items (Note: the money may not be released until later in the day). Your payment may How do I request a refund?You can request a refund of a completed payment by sending the seller an email. Ask the seller to go to the Transaction Details page for your transaction and click Issue a refund. You can request a refund up to 180 days after you pay for your item. How do I get my digital item?Once you have completed your payment for your digital item, a download link is available on the completed payment page and in My eBay. If a link is not available, the seller will provide delivery instructions on the completed payment page and in My eBay. For example, the I've been using PayPal but do not have a PayPal account. How can I sign up for an account?When you send a payment using PayPal, you receive an email receipt. If you have your email receipt for your purchase, you can easily register for a PayPal account by following the instructions within the email receipt. If you no longer have the email receipt, go to Help Do I have to add funds to my PayPal account to use PayPal?No.If you link a bank account to your PayPal account, money is taken directly from your bank account when you make purchases or send money. Paying with your bank is a quick and easy way to keep track of spending. Well send you a receipt every time a What can I do if I don't have root access and want to use the PayPal PHP SDK on my host?If you want to usethe PayPal PHP SDK on your host but dont have root access, you can use one of two alternatives for installing Pear (if your host cant do this for you). See the pear.php.net site for information on installing a local PEAR copy on a I don't have a PayPal account. Why did I get an email from PayPal that I received a payment?PayPal is an account-based system that allows members to send online payments to anyone with an email address or mobile number. If you received a payment notification from PayPal, someone may have sent a payment to you. You can accept the payment by clicking Sign Up at the What is One Touch and how do I use it?What is One TouchTM? One TouchTMallows you to complete purchases faster while still keeping your financial information secure. When you log into PayPal, with your mobile phone or from a desktop, tablet or laptop you can choose to stay logged-in for easier, faster checkout across all eligible merchants. How do I report potential fraud to PayPal?Its extremely important to report any suspected instances of fraud. Not only will this protect you, it will also help make the web a safer place to do business. Here are some types of fraudulent activity. Please follow the steps weve included below to report them: Unauthorized activity CRA Information RequestPayPal has received a Federal Court order, which requires us to disclose information to the Canada Revenue Agency (CRA) about PayPal Business account holders that have received or sent a payment through their account between January 1, 2014 and November 10, 2017. What information has PayPal been ordered Why is my payment on hold or unavailable?There are several reasons funds may be temporarily unavailable: 1. Youre a new seller with PayPal or youre an established seller but have opened a new account. When youre a new PayPal seller, it takes time to build up enough history to demonstrate a pattern of positive buyer-seller I have multiple Merchant accounts. Can I use them with PayPal? Each Payflow account can be associated with only one merchant account. If you require multiple merchant accounts, youll need to purchase additional Payflow accounts.
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