The best way to resolve an issue with a transaction is to communicate directly with your seller. Most sellers welcome the opportunity to work out problems and provide good customer service.
I do not have a PayPal account, but I used PayPal to pay for an eBay item and have not received it. How can I get my item?
If you're unable to resolve the issue directly with the seller, and have the original email receipt for the transaction, you can open a dispute within 45 days of the payment. By opening a dispute, you can communicate with your seller to resolve the problem.
If you are unable to resolve the dispute within 20 days, you can escalate the dispute to a claim with PayPal. To report the problem, you must sign up for a PayPal account by clicking the Sign up Now link in your email receipt. If you do not have the original receipt, contact Customer Service and we'll resend it.
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