If an eBay item is significantly not as described, you can report the problem in either the eBay Resolution Center or the PayPal Resolution Center .
I received goods that are not as described for an eBay purchase. Can I dispute the payment?
You may be asked to return the item to the seller to be eligible for a refund. You would be responsible for return shipping costs and would be required to use a shipping service that can be tracked online.
To learn how to report a problem on eBay, sign in to your eBay account and review the step-by-step guide in the eBay Resolution Center.
To learn how to report a problem on PayPal, log into your PayPal account and review the step-by-step guide in the Resolution Center.
Didn’t buy your item on eBay? We may have a PayPal protection program that can help you resolve your problem. To find out about all of our protection programs, please visit the Security and Protections section of the website.
We’re sorry, the page you’re looking for is no longer available. Please try your search again in our Help Centre if you have a question or want to contact us.
I didn’t receive the item I purchased or it’s different from the description. How do I report the problem?If you have trouble with a purchase, you can communicate directly with your seller by opening a dispute in ourResolution Center. If you purchased the item on eBay, use theeBay Resolution Center. If you purchased the item on a site other than eBay, use thePayPal Resolution Center. There How do I report potential fraud to PayPal?Its extremely important to report any suspected instances of fraud. Not only will this protect you, it will also help make the web a safer place to do business. Here are some types of fraudulent activity. Please follow the steps weve included below to report them: Unauthorized activity Does PayPal cover my purchase if there's a problem?When you pay with PayPal on any website PayPalPurchase Protection covers you if you have a problem. If an item doesnt arrive or is significantly not as described we will help you to get a full refund. To qualify for PayPalPurchase Protection: Use PayPal to complete your payment. How do I report a problem for a purchase I made with PayPal?We encourage buyers and sellers to visit our Resolution Center to communicate and resolve any issues. The three main reasons to use the Resolution Center are: You didnt receive an item that you bought using PayPal. You received an item that was significantly different than the sellers description. Why is my payment from a sale on eBay not available immediately?When you get paid for items sold on eBay.com, your payment might not be available immediately. Your money is usually available in 21 days or sooner to ensure your buyers receive their items (Note: the money may not be released until later in the day). Your payment may How do I request a refund?You can request a refund of a completed payment by sending the seller an email. Ask the seller to go to the Transaction Details page for your transaction and click Issue a refund. You can request a refund up to 180 days after you pay for your item. CRA Information RequestPayPal has received a Federal Court order, which requires us to disclose information to the Canada Revenue Agency (CRA) about PayPal Business account holders that have received or sent a payment through their account between January 1, 2014 and November 10, 2017. What information has PayPal been ordered What is PayPal.Me?What is PayPal.Me? PayPal.Me is a faster, easier way to get paid through PayPal. Just share your very own PayPal.Me link (paypal.me/YourName) with your friends and family, and they can send you money for lunch, chip in for a group gift, or any other reason they need to Can I reopen a closed dispute?No. Once a dispute is closed it cant be reopened. If you purchased your item on eBay, you may be able to file a claim with eBay if its been less than 45 days from the date of the transaction. Go to the eBay Resolution Center. You can Why is the order status pending?If the order status is Pending, your order has been received by the seller, but your payment has not yet been processed. For most purchases, the seller will complete the payment within a few days of receiving the order. For purchases of goods, many sellers will complete the Can merchants with integrations accept payments for Digital Goods (in-context Digital Goods checkout integrations)?Yes, this is supported in PayPals checkout flow for Digital Goods, as of September 1, 2017. How will the checkout flow changes affect me? Well update your integration by the end of September, 2017. You dont need to do anything. How will the changes affect my customers? Your Can I cancel a payment that I've already sent?You can only cancel an unclaimed payment that has a Cancel link next to it. If the payment you sent remains unclaimed for 30 days, it will be canceled automatically and refunded to you. If the payment is completed, you wont be able to cancel it yourself, as What are the payment types when I send money?The payment types for a purchase are: Services: to pay for things like your internet service. Goods: to pay for non-eBay goods. eBay Items: to pay for your eBay purchases. The payment types for a personal payment are: Gift: to send money as a gift, like for a What is One Touch and how do I use it?What is One TouchTM? One TouchTMallows you to complete purchases faster while still keeping your financial information secure. When you log into PayPal, with your mobile phone or from a desktop, tablet or laptop you can choose to stay logged-in for easier, faster checkout across all eligible merchants. Am I covered for a transaction that clears Payment Review?PayPal provides coverage toaccount holders for eligible transactions in the event of an unauthorized payment or item-not-received claims, chargebacks, and reversals. To be eligible for PayPal Seller Protection: The transaction must be marked eligible or partially eligible for Seller Protection on the Transaction Details page. The item must How do I report unauthorized PayPal account activity?If you notice a transaction that you didnt authorize, let us know right away in the Resolution Center: Go to the Resolution Center. Click Report a Problem. Click the transaction you want to report and click Continue. Select I want to report a transaction that I didnt authorize. How do I get my money back?If you would like a refund, start by getting in touch with your seller. Most sellers welcome the chance to work out any problems. Heres what we recommend: Contact your seller to discuss your problem. If youre still not satisfied, you can open a dispute in the Resolution I do not have a PayPal account, but I used PayPal to pay for an eBay item and have not received it. How can I get my item?The best way to resolve an issue with a transaction is to communicate directly with your seller. Most sellers welcome the opportunity to work out problems and provide good customer service. If youre unable to resolve the issue directly with the seller, and have the original email receipt When will my eBay payment be available?Generally, payments are immediately available when your buyer pays. However, in some cases, there may be a wait before payments become available. This typically affects sellers who have a limited selling history or are Below Standard on eBay. In some cases, this may affect sellers who weve determined
Related Articles are currently unavailable
Video is not available
You were logged out to help protect your account.